Sr Manager, Employee Relations and Engagement

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job leads employee relations framework, ensuring legal and policy compliance while managing complex investigations and regional collaborations. It leverages analytics to inform strategic decisions and oversees employee feedback initiatives. The role is instrumental in reinforcing a positive work environment aligned with corporate objectives.

Job Description

Responsibilities:

• Orchestrating employee relations strategies, legal compliance, and policy development
• Leading compliance initiatives and managing responses to EEOC, OFCCP, DOL, state agency, and litigation in partnership with legal teams
• Directing the tracking and resolution of Open Door and Comcast Listens complaints, ensuring regional adherence to response protocols
• Analyzing employee relations trends via Ethics Points, formulating recommendations for proactive measures, and overseeing case escalations
• Coordinating timely and accurate responses to external agency inquiries, overseeing documentation and resolution processes
• Conducting high-level field investigations into complex employee relations issues, providing expertise as a support resource
• Advising on high-risk employee matters and liaising with in-house counsel to align field management practices with legal requirements
• Spearheading employee satisfaction surveys, analyzing feedback, and collaborating on employee engagement and communication strategies
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Coaching, Conflict Resolution Strategy, Employee Engagement, Employee Relations, Internal Investigations, Legal Compliance, Policy Compliance

Compensation

Washington Pay Range: $142,429.83 - $213,644.75

This job can be performed in Colorado with a Pay Range of $121,190.79 - $216,412.13. This job can be performed in California with a good faith estimated pay range upon hire of $106,822.37 USD - $197,819.21.

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.