- Location
- SA109 - DXC Riyadh - KAFD B1.09 (SA109), Saudi Arabia
- Type
- Full-time
- Department
- IT
- Seniority
- Entry
- Experience
- 7+ years
- Closing date
- Today
- Source
- Workday
Description
Job Description:
Project Description:
We are looking for an experienced Charles river Analyst to strengthen our team in Riyadh running maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the CR application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.
Responsibilities:
•Provides technical and business support for the Charles River Investment Management System.
• Provide first line technical support for product lines for Technical Support, Field Support, and customers.
• Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.
• Analysis, maps and adapts product functions and workflows to client needs.
• Provide engineering troubleshooting assistance to customer support teams and other development teams within Charles River.
• Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
• Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.
Mandatory skillset:
•At least 7 years of working experience in Charles River Functional Support
•Provides technical and business support for the Charles River Investment Management System.
•Provide first line technical support for product lines for Technical Support, Field Support, and customers.
•Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.
•Analysis, maps and adapts product functions and workflows to client needs.
•Provide engineering troubleshooting assistance to customer support teams and other development teams within Charles River.
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