NPI Quality Engineer

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Role Overview

You will work across engineering, manufacturing, and quality teams to strengthen product reliability during the NPI phase. The role combines hands-on problem solving, data analysis, and process validation to support quality outcomes from early design through manufacturing release.

What you will do

• Guide cross-functional teams through new product introduction activities and support the transition from development to manufacturing.
• Develop and implement quality plans, inspection controls, and process controls for NPI programs.
• Use root cause analysis and corrective actions to address quality issues and drive continuous improvement.
• Collaborate with design, manufacturing, and quality teams to improve product reliability and customer satisfaction.
• Monitor key performance indicators for NPI quality performance and recommend actions to improve results.
• Support validation of manufacturing processes and help ensure readiness for product launch.
• Participate in product audits, risk assessments, and other quality reviews as part of the NPI process.
• Document quality activities, findings, and corrective actions clearly and accurately.

How you will do it

• Own quality outcomes with accountability, safety, and integrity by following established controls, documenting decisions clearly, and escalating issues early.
• Stay close to the work and focus on what matters by working directly with engineering and manufacturing teams to remove barriers and protect customer requirements.
• Improve every day through continuous improvement, candor, and problem-solving by using data, feedback, and structured analysis to strengthen processes and reduce repeat issues.
• Win as one team by building trust across functions, listening to different perspectives, and aligning actions to the same launch goals.
• Use practical, fact-based communication to keep stakeholders informed on risks, priorities, and next steps throughout the NPI cycle.

What are we looking for?

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• 2-5 years of experience in quality assurance, preferably in a manufacturing or industrial environment.
• Proven knowledge of quality engineering tools and methods such as FMEA, SPC, and MSA.
• Strong problem-solving skills with excellent attention to detail.
• Ability to work effectively with cross-functional teams in a fast-paced technical environment.
• Ability to analyze quality data, identify trends, and support corrective action follow-up.
• Clear written and verbal communication skills.

Nice to Have

• Experience with New Product Introduction (NPI) processes.
• Certification in Six Sigma or Lean methodologies.
• Familiarity with global quality standards and regulatory compliance.
• Experience supporting product and process validation, audits, or risk assessments.

What do we offer?

• Comprehensive benefits package.  
• Opportunities for professional growth and development.  
• Supportive and inclusive work environment.  
• Commitment to work-life balance and employee well-being.  
• Engagement in meaningful projects that make a difference. 

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.