Mental Health Patient Engagement Specialist

Our nationally accredited team is currently seeking a Patient Engagement Specialist to provide administrative support and care collaboration to current and future clients and their families.

Our Mission: At Transitions Counseling and Consulting, we provide accessible, skilled mental health services for children, teenagers, and adults at convenient locations throughout Arizona. Our mission is to provide safe, high-quality mental health services in an ethical environment that embraces diversity and to train the next generation of therapists to also do so competently and confidently. We strive to be an organization that others enthusiastically recommend to their friends, families, and colleagues – whether for treatment, training, or a career – based on our empathy, technical skill, and the support we give to one another and all those we serve.

What we provide:

We focus on taking great care of our team so they can focus on taking great care of our clients! We offer the following benefits for full-time employees:

• Competitive Compensation: $22.00/hr + $10k in annual bonus incentives.
• Generous Time Off: 4.5 working weeks off your first year, including general PTO, holidays, and your birthday.
• Comprehensive Health Coverage: Choose from multiple BCBS medical plans, including access to Blue365 for discounts on apparel, fitness, travel, and more.
• Dental & Vision Plans: Comprehensive coverage to keep you and your family covered.
• Retirement Savings: 401(k) to help you plan for the future.
• Health Savings Account (HSA): Employer-matched contributions to support your healthcare needs.
• Dependent Care FSA: Tax-advantaged savings for childcare and dependent care expenses.
• Wellness Resources: Access to the Sharecare wellness platform for health tools, resources, and personalized support.
• Professional Growth: Advancement and specific focus opportunities
• Collaborative Culture: Join a team with a strong, supportive culture and robust back-office support for care coordination, scheduling, and billing.

Client Engagement:

• Provide a warm, compassionate, and helpful experience for individuals seeking mental health care.
• Answer incoming calls, assess client needs, explain available services, and help clients schedule appropriate appointments.
• Proactively follow up with prospective clients, referrals, missed appointments, and waitlists to help individuals successfully connect with care.
• Address practical barriers to accessing care and coordinate with other departments to resolve concerns and ensure appropriate follow-through.
• Maintain accurate scheduling, client information, and documentation in approved systems.

Quality and Team Support:

• Collaborate with team members and other departments to ensure a seamless and supportive client experience.
• Follow assigned schedules and workflow priorities to ensure timely responses to clients.
• Participate in training, coaching, and professional development to strengthen client engagement skills and service quality.
• Meet individual performance expectations for call responsiveness, appropriate intake scheduling, accuracy, and follow-up completion.
• Follow organizational policies, privacy requirements, scheduling guidelines, and appropriate escalation procedures.
• Apply feedback and contribute ideas to improve client experiences, team effectiveness, and access to care.

Qualifications include:

• Minimum: High school graduate or equivalent
• Experience in sales and marketing preferred
• Experience in a healthcare or behavioral health setting preferred
• Experience working with an electronic healthcare record (EHR) preferred
• Strong basic computing skills with Microsoft Office programs (Word, Excel)
• Must have excellent organizational skills, ability to work well with frequent interruptions, and ability to communicate with a variety of others in a manner that is direct, clear, courteous, and tactful in person, by phone, and by email
• Provide current level one fingerprint clearance card issued by the Arizona Department of Public Safety and renew as applicable.
• Continuously maintain active Cardiopulmonary Resuscitation (CPR) and first aid certification.
• No suspension/exclusion/debarment from participation in federal health care programs (e.g., TriWest, TRICARE, Medicare, Medicaid, SCHIP, etc.).

Transitions Counseling and Consulting conducts candidate evaluations, interviews, and hiring decisions with real people, not AI.