ERP Systems Administrator (Business Analyst III)

Join the Park Authority and our nationally recognized team of professionals! The Fairfax County Park Authority (FCPA) is seeking an ERP Systems Administrator to be a part of one of the most highly regarded park systems in the country. With more than 25,000 acres of parkland, nine Rec Centers, eight golf courses, three lakefront parks, and more, FCPA is an exciting organization to be a part of and there are many opportunities for staff to make a difference at every level. 

Under the general supervision of the Enterprise Applications Manager within the IT Services Branch of the FCPA, this position serves as the lead system administrator for the agency’s HR, financial, and other administrative information systems. The role ensures that critical business systems operate reliably, meet county guidelines and industry standards, and support efficient agency operations. This position partners closely with system vendors, the Department of Information Technology, and other county agencies to troubleshoot and resolve issues related to hardware, software, networking, interfaces, and system configuration. Responsibilities include monitoring system performance to meet service level agreements (SLAs), maintaining system documentation and training materials, implementing data protection and disaster recovery procedures, and evaluating system requirements in collaboration with user groups. The position also provides cross training and backup support for enterprise systems across the IT Services Branch to ensure continuity of operations. Key responsibilities include:

• Leads the administration of the Park Authority’s HR, financial, and timekeeping systems, ensuring they run smoothly, securely, and in compliance with county standards.
• Troubleshoots and resolves system issues by collaborating with vendors, the Department of Information Technology, and agency stakeholders.
• Monitors system performance and reliability, ensuring service levels are met and identifying opportunities for improvement. 
• Maintains clear and accurate system documentation, training materials, and user guides to support effective system use across the agency.
• Supports system upgrades, enhancements, and configuration changes by gathering user requirements and recommending solutions that improve operations. 
• Implements and maintains data protection, disaster recovery, and failover procedures to safeguard critical business systems.
• Collaborates with and cross train other system administrators to ensure strong backup coverage and continuity of agency IT operations.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Serves as lead software system administrator for interdepartmental or County-wide automated system;
• Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;
• Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
• Identifies and tests system enhancements;
• Defines and maintains system administration documentation;
• Organize and direct system user groups;
• Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
• Provides assistance to system users;
• Develops conceptual approaches to satisfy user requirements;
• Oversees user acceptance testing;
• Evaluates new technology for applicability and enhanced effectiveness;
• Develops strategic plans to ensure solutions comply with established standards;
• Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
• Establishes priorities and timetables for system-related projects;
• May supervise other employees on a recurring or project basis;
• Generates reports to meet special agency needs;
• Acts as intermediary between users and technical staff to resolve problems;
• Participates in developing user training manual;
• Provides training to users;
• Works closely with agency IT technical staff and/or serves as agency liaison with the Department of Information Technology;
• Develops and provides technical briefings for staff on new services and system components;
• Provides technical support and training to users of installed software;
• Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
• Stays abreast of technology changes;
• Provides assistance to other staff as needed;
• Serves on committees and task forces and undertakes special projects as assigned.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Knowledge of effective project management methods, practices and techniques;
• Knowledge of effective supervisory methods, practices, and techniques (required for some positions);
• Ability to analyze and evaluate administrative processes and procedures for automation purposes;
• Ability to conduct research into new information technology;
• Ability to train employees in the use of hardware and software;
• Ability to prepare user manuals;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the IT services are being used: plus, four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform, or a related system.

CERTIFICATES AND LICENSES REQUIRED:
Driver's License (Required)

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and driving record check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Five years of experience administering enterprise HR, financial, and / or timekeeping systems, including implementation, configuration management, troubleshooting, managing change requests, and ongoing system maintenance. 
• Five years of business analysis experience, including gathering and documenting requirements, evaluating business needs, recommending system enhancements, and supporting project management activities. 
• Five years of experience creating, maintaining, and improving end user support resources—including SharePoint Online support pages—and providing training, documentation, and ongoing assistance to system users. 
• Two years of experience developing and maintaining system integrations using ETL tools or automation platforms such as Power Automate. 
• Two years of experience building or maintaining reports or dashboards using system reporting tools or data visualization platforms such as Power BI.

PHYSICAL REQUIREMENTS:
Generally, sedentary with occasional walking or lifting up to 10 pounds. All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview; may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity. 

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [email protected] EEO/AA/TTY.