Student Services and Continuing Education (CE) / LMS Coordinator

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Bachelor’s Degree required (Information / Instructional Technology, Healthcare, Public Health, Business fields preferred).

Experience / Qualifications

• Advances computer skills with extensive experience using various software applications such as LMS, MS Excel, Word, Access, PowerPoint, Visio required.
• Experience in Learning Management Systems
• Experience in Project Management preferred.
• Ability to work with data to create dashboards and creatively communicate interpretation and implications of data to diverse audiences required. 
• Ability to prepare professionally written reports.
• Solid verbal and written communication skills and ability to present to multiple audiences.
• Excellent knowledge of grammar and the ability to proofread documents.
• Basic math and computation skills.
• High degree of creativity in problem solving.
• Analytical and critical thinking skills.
• Strong organizations skills and the ability to manage priorities workload.
• Able to meet deadlines and utilize time effectively for maximum output.
• The ability to build, lead and motivate teams with professionalism, integrity, trust, and self-awareness is required.
• Ability to interact with people of diverse backgrounds using tact and diplomacy.
• Ability to work under pressure and maintain focus despite interruptions.

Position Summary

Under the direction of the Director of Clinical Education, the Coordinator is responsible for the planning, development, organization, direction, and implementation of all aspects of Student/observer services and CE programs as well as administering the Learning Management System for Jupiter Medical Center. The Coordinator Consistently demonstrates excellent organizational, communication and time management skills that help to facilitate efficiency and service excellence. Advances goals and projects within education and training.

Student Services / Continuing Education (CE) responsibilities include but not limited to:

The Coordinator Consistently demonstrates excellent organizational, communication and time management skills that help to facilitate efficiency and service excellence. Advances goals and projects within education and training.

Essential Functions:

• Provides leadership and vision to ensure compliance in matters relating to school, student, or observer discipline, alternative education, and student/observer safety.
• Collaborates with schools to develop and implement services and/or programs.
• Plans, implements, and evaluates educational programming in order to ensure continuous program improvement for the benefit of all student/observers.
• Incorporates and follows Jupiter Medical Center policies and procedures.
• Ensures that all student/observer practices at Jupiter Medical Center are in alignment with Jupiter Medical Center policies, procedures, and culture.
• Coordinates student/observer and observer experiences.
• Supports Jupiter Medical Center’s goals to grow and improve student programs.
• Builds relationships with new schools, adding new educational partnerships for team member growth, and Clinical Affiliation Agreements (CAAs).
• Consistently facilitates communication between Jupiter Medical Center and student/observer stakeholders.
• Works with leaders and managers to create an understanding of student/observer objectives.
• Works with leaders and managers to determine abilities to accommodate maximum student/observer experiences.
• Regularly answers general questions accurately and courteously according to department guidelines.
• Consistently communicates in a respectful manner which promotes privacy of patient/employee information and adheres to the privacy policies of HIPAA.
• Actively participates as a member of the Nursing Education team by assisting team members/coworkers as needed within scope of practice and by accepting assignments of related jobs.
• Effectively establishes priorities for pending projects and notifies the education staff if assistance is needed.
• Coordinates, orders, & receives supplies for the clinical education department.
• Prepares and submits requests to the Foundation once approved by the department director.
• Deals discreetly with sensitive, confidential information concerning professional and personal information about student/observers, team members, and hospital programs or operations.
• Demonstrates regular and reliable attendance.
• Assists with preparation for classes/events. Compiles and mails/emails materials to participants, schedules room and refreshments, assists with scheduling physical set-up of room and coordinates scheduling and set-up of AV equipment.
• Prepares handouts and packets and prepares certificates for all participants. Arranges hotel reservations, transportation, and specific needs as requested for outside speakers.
• Schedules and supports meetings as needed.
• Maintains current list of student/observers with assigned preceptor, unit, and scheduled rotations.
• Maintains student/observer clearance records.
• Conducts and maintains records of student/observer/observer orientation.
• Maintains CAAs.
• Assists with Education Projects and Clinical Orientation.
• Coordinates facilitation of education programs (i.e., AHA, NRP, STABLE, ENA).
• Coordinates registrations, records, and licensure for all Jupiter Medical Center CE Programs.
• Works closely with external customers such as vendors, universities, EMTs, Firefighters, and regulatory bodies.
• Performs other duties as assigned.

LMS Responsibilities include but not limited to:

The coordinator has a thorough understanding of the LMS course build process, assignments, report generation, data consistency, integrity, accurate application administration, administrator training, and end user support.

Essential Functions:

• Establish and maintain standards in order to ensure data integrity and best practices related to the learning management system.
• Manage technical and functional day-to-day operational aspects of the Learning Management System.
• Collaborate and assist with a variety of stakeholders in using the Leaning Management System in their technical and functional activities.
• Develop business requirements and tools for process development, system development and continuous enhancements.
• Collaborate in making courses and course content functional in LMS.
• Work with vendor to address and resolve LMS issues.
• Ensure the quality, reliability, and accuracy of all deliverables.
• Perform work of a very detailed nature requiring a high degree of accuracy and consistency
• Organize and manage several tasks or projects with concurrent, time-sensitive deadlines.
• Performs other duties as assigned.

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization.  Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. 

Inspiring and Motivating Others

Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments.  Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow. 

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations.  Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments.  Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things.  Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner.  Is adept at tailoring the message to fit the interests and needs of the audience.  Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect.  Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics.  Challenge’s bias and intolerance.  Develops all-inclusive groups in the realms of social interaction and communication.  Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements

Requires sitting for long periods of time, also stooping, bending, standing, and stretching. Must have manual dexterity for typing and computer data entry.  Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs., carry and lift up to 20lbs.  

Threshold Requirements

• These threshold requirements are required and completed yearly basis.
  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation.
  • TB/PPD Surveillance Program.
  • Maintenance of required professional licensing and/or certification(s).