Business Systems and Automation Analyst

Description

Business Systems and Automation Analyst

Employment Type: Full-time

Work Schedule

Monday-Friday 8am-4:30pm. 

Additional flexibility may be required based on project deadlines, system implementations, and operational needs.

Location: 

Remote, with occasional travel to our office in Cherry Hill, NJ. 

Job Summary

The Business Systems and Automation Analyst supports PATHS by improving operational reporting, analyzing business performance, and streamlining processes through technology, automation, and approved artificial intelligence tools.

This position works closely with management, operations teams, employees, and technology partners to develop reliable reports, identify opportunities for improvement, automate repetitive tasks, and implement practical business solutions.

The role supports PATHS' patient advocacy and revenue cycle management services by helping employees access accurate information, prioritize accounts, improve workflows, and reduce administrative delays. The ideal candidate enjoys working with data, understanding business operations, solving problems, and helping employees successfully adopt new tools and processes.

Company Information

Physician and Tactical Healthcare Services (PATHS), LLC is committed to providing the best possible environment for employee development and goal achievement. We treat each employee as an individual and seek to develop a spirit of teamwork, with individuals working together toward a common goal. PATHS provides a comfortable, collaborative, and progressive workplace that values individual circumstances, professional growth, and positive employee experiences.

Founded in 2000, PATHS offers accounts receivable management, patient advocacy, and consultation services to healthcare organizations. PATHS serves hospitals, physician groups, and other healthcare providers by helping improve financial performance, support patients, and strengthen operational processes.

Essential Duties & Responsibilities

Reporting and Data Analysis

• Develop and maintain operational reports and dashboards for management, employees, and clients.
• Analyze account volumes, aging, productivity, application status, eligibility outcomes, reimbursement trends, and turnaround times.
• Identify patterns, delays, missing information, and opportunities to improve account resolution and collections.
• Combine and reconcile information from business applications, spreadsheets, and client files.
• Work with management to define performance measures and clearly communicate findings.
• Automate recurring reports and reduce manual report preparation.

Business Process Improvement

• Review workflows from account referral and patient outreach through eligibility screening, application processing, follow-up, and resolution.
• Identify duplicate data entry, manual handoffs, inconsistent procedures, and process delays.
• Improve work queues, account assignments, reminders, escalation processes, and visibility into outstanding tasks.
• Gather employee requirements, document workflows, test improvements, and support implementation.
• Assist with client onboarding, reporting requirements, data mapping, workflow documentation, and implementation tasks.

Automation and Artificial Intelligence

• Implement practical automation for repetitive administrative work, data validation, document handling, and status updates.
• Evaluate approved AI tools for summarizing account information, drafting correspondence, organizing documents, and locating procedures.
• Work with technology partners to improve integrations and the exchange of information between systems.
• Test  automated workflows, verify results, and establish appropriate exception handling and employee review.
• Maintain automation documentation and help resolve performance or accuracy issues.
• Follow all PATHS privacy, security, and data-handling requirements.

Training and Implementation

• Create procedures, training materials, instructional videos, and job aids.
• Train employees on new applications, reports, processes, and automated workflows.
• Track implementation tasks, communicate progress, and coordinate issue resolution.
• Measure whether changes improve data quality, reduce processing time, and produce better operational results.
• Complete required onboarding and ongoing training.
• Perform other related duties as assigned.

Supervisory Responsibilities

This position has no direct supervisory responsibilities but may provide training, guidance, and technical support to employees during system and process implementations.

Requirements

Required Skills & Abilities

• Strong Microsoft Excel skills and the ability to learn new business applications.
• Ability to organize and analyze data, identify inconsistencies, and recommend practical solutions.
• Familiarity with AI tools and the ability to review and verify AI-generated output.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong attention to detail, sound judgment, and consistent follow-through.
• Ability to explain technical information to employees with different levels of technical experience.
• Ability to work independently while coordinating with management, operations teams, and technology partners.
• Ability to manage multiple projects, reporting deadlines, and implementation tasks.
• Ability to maintain the confidentiality of patient, client, employee, and company information.
• Ability to follow HIPAA, privacy, security, and data-handling requirements.

Education & Experience

• Education in Management Information Systems, Business Analytics, Business Administration, Information Technology, Health Information Management, or a related field is preferred.
• Equivalent practical experience, technical training, or relevant project experience will be considered.
• Relevant college-level computer coursework, technical training, and AI or automation projects are valuable.
• Experience with reporting, data analysis, process improvement, software implementation, or technology-based business projects is preferred.
• Relevant experience may come from employment, internships, coursework, or independent projects.
• Minimum High School Diploma or equivalency.  

Preferred Experience

• Healthcare revenue cycle management, patient eligibility, Medicaid applications, patient financial assistance, billing, collections, or accounts  receivable.
• Reporting and data visualization tools such as Power BI or Tableau.
• SQL, Power Query, or similar tools for organizing, transforming, and analyzing data.
• Workflow automation platforms such as Microsoft Power Automate.
• Business system integrations, APIs, or application testing.
• Process documentation, employee training, or continuous improvement projects.

Candidates do not need experience in every area listed. PATHS welcomes applicants with strong transferable skills, relevant education, demonstrated initiative, and a willingness to learn. Healthcare and revenue cycle experience are helpful but not required.

Performance Expectations

• Deliver accurate and timely reports that help management and clients understand performance and outstanding work.
• Identify data quality issues and workflow delays and follow through on improvements.
• Implement  reliable automation that reduces repetitive work while preserving accuracy and appropriate employee oversight.
• Meet established project deadlines, reporting schedules, and documentation standards.
• Collaborate effectively with operations teams, management, employees, and technology partners.
• Follow PATHS privacy, security, HIPAA, and compliance requirements.
• Help  employees use new reports, systems, and processes consistently.

Compensation & Benefits

Salary Range: $65,000 to $85,000 annually, commensurate with experience, education, technical knowledge, and qualifications.

Benefits include:

• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• 401(k) Plan with Company Match

Physical & Environmental Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Frequent  use of computers, business applications, spreadsheets, and reporting systems.
• Ability to participate in meetings and collaborate with operations and technology teams.
• Occasional movement within the office to provide training or employee support.
• Occasional lifting of up to 15 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Pre-Employment Requirements

Offers of employment are contingent upon successful completion of applicable screenings consistent with federal, state, and local laws.

Screenings may include:

• Background check
• Drug screening
• Verification of education or professional credentials, when applicable
• Additional healthcare-related screenings based on job responsibilities or client requirements

Employment eligibility will be verified through I-9/E-Verify.

Because PATHS operates in the healthcare industry, certain screenings, including OIG/GSA exclusion checks and state Medicaid exclusion reviews, may be conducted on a recurring basis as required by federal and state laws, client contracts, and healthcare compliance programs.

How to Apply

To be considered for this position, please submit your application through this job posting.

EEO & Compliance Statement

PATHS is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, or any other status protected by applicable law.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.