Business Support Specialist II

The expected salary range for this position is $62,160.00 - $73,028.60. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.

Compassion International is looking for a mission-driven Business Support Specialist II to help advance strategic priorities across People & Culture by providing exceptional project management, operational support, and leadership partnership. This role plays a key role in supporting the Global Communications and Global Talent Acquisition teams. The Business Support Specialist II serves as a trusted partner to leadership teams, helping drive alignment, accountability, and execution of strategic priorities. 

The ideal candidate thrives in ambiguity, enjoys solving complex problems, and is skilled at anticipating needs, organizing work, and driving initiatives forward. This role requires strong project management capabilities, sound judgment, effective communication skills, and the ability to build productive relationships across functions and teams. 

What will you do?

• Maintain a personal relationship with Jesus Christ, serve as a Christ-like witness, and faithfully support Compassion's ministry through prayer.
• Act as an advocate for children and uphold Compassion's commitment to child protection and dignity.
• Uphold and engage in Compassion's core Cultural Behaviors.
• Partner with leadership teams to drive alignment, accountability, and execution of strategic priorities.
• Serve as an active thought partner to senior leaders by anticipating needs, shaping agendas, surfacing decisions, and ensuring priorities and commitments move forward.
• Lead and support small to medium-sized projects, managing timelines, stakeholders, risks, and deliverables to achieve desired outcomes.
• Translate strategy into practical operating rhythms, project plans, intake processes, dashboards, and other tools that create clarity and accountability.
• Translate ambiguous requests into actionable plans, solutions, and recommendations for senior leaders and cross-functional teams.
• Facilitate leadership meetings and initiatives by managing agendas, action items, communications, documentation, and follow-up activities.
• Plan and facilitate leadership meetings, town halls, onsite gatherings, and cross-functional working sessions that move decisions and work forward.
• Analyze business processes, data, and metrics to identify opportunities for improvement and support informed decision-making.
• Develop project plans, dashboards, presentations, business communications, and other tools that enhance visibility, collaboration, and operational effectiveness.
• Help design and improve team workflows and intake processes, including the effective use of tools such as Smartsheet, Unity (ONE page development), and Microsoft 365.
• Leverage Microsoft Copilot and other AI-enabled tools to improve productivity/add value, streamline workflows, enhance project delivery, and identify opportunities for process improvement.
• Build strong partnerships across People & Culture and the broader ministry while contributing to a culture of innovation, continuous improvement, and service excellence.

What will you bring?

• Bachelor's degree in Business Administration, Communications, Human Resources, Project Management, Organizational Leadership, or a related field; or equivalent combination of education, training, and experience.
• Three years of relevant experience in business operations, project coordination, communications, administrative support, program management, or a related field.
• Demonstrated experience managing projects and coordinating multiple priorities, deadlines, and stakeholders simultaneously.
• Proven ability to take vague or incomplete information and develop practical, actionable solutions.
• Demonstrated ability to facilitate leadership and cross-functional discussions, clarify decisions, and drive follow-through on commitments.
• Ability to balance day-to-day support with higher-value strategic work and make sound priority recommendations when demands compete.
• Experience improving workflows, intake processes, or operating rhythms using technology and project-management tools.
• Strong critical thinking, problem-solving, and organizational skills with a high level of initiative and ownership.
• Experience supporting leaders, leadership teams, or executive-level stakeholders in a professional environment.
• Strong written and verbal communication skills, including experience preparing presentations, meeting materials, reports, and business communications.
• Proficiency in Microsoft 365 applications including Excel, Word, PowerPoint, Teams, Outlook, Copilot and related collaboration tools.
• Experience using project management platforms such as Smartsheet, Planner, Asana, Monday.com, Jira, or similar tools preferred.
• Ability to analyze data, develop meaningful metrics, and maintain dashboards or reporting tools to support decision-making.
• Strong attention to detail while maintaining focus on larger strategic objectives.
• Experience developing, managing, and monitoring budgets, including forecasting expenses, tracking spending, and identifying risks or adjustments needed to stay within budget.
• Demonstrated adaptability, learning agility, resilience, and openness to feedback.
• PMP, CAPM, Agile, or other project management certification preferred but not required.
• Basic web page design or digital content management experience preferred.
• Ability to travel up to four times per year.

Why work here?

• The mission: Join a team that is motivated to release children from poverty in Jesus' name.
• Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund, excellent healthcare coverage, and more.
• Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.