Home Care Scheduler

Company: Seniors Choosing to Live at Home
Job Type: Full-Time
Education Requirement: Associate Degree or Higher
Schedule: Monday–Friday, with rotating weekend on-call responsibilities

About Us

Seniors Choosing to Live at Home is a locally owned and operated home care agency with 20 years of experience providing compassionate, dependable care to seniors throughout Eastern North Carolina. Our mission is to help seniors maintain their independence, dignity, and quality of life while remaining in the comfort of their own homes.

We are seeking a highly organized, dependable, and motivated Home Care Scheduler / Staffing Coordinator to join our growing team!

Position Overview

The Home Care Scheduler plays a vital role in ensuring our Members receive consistent, high-quality care. This individual will be responsible for coordinating caregiver schedules, managing staffing needs, overseeing the on-call rotation, and maintaining effective communication between caregivers, Members, families, and management.

This is a fast-paced position that requires exceptional multitasking abilities, strong problem-solving skills, and the ability to remain calm under pressure.

The ideal candidate is proactive, detail-oriented, dependable, and capable of managing multiple priorities while maintaining a high level of professionalism.

Key Responsibilities

• Create, maintain, and adjust daily and weekly caregiver schedules.

• Coordinate caregiver assignments based on Member needs, caregiver qualifications, availability, and location.

• Respond promptly to caregiver call-outs, scheduling conflicts, and last-minute staffing changes.

• Ensure all Member shifts are appropriately staffed and minimize interruptions in care.

• Manage and coordinate the company's rotating on-call schedule.

• Participate in the on-call rotation, including some weekends, to address urgent staffing needs and scheduling emergencies.

• Communicate professionally with caregivers, Members, families, and office management.

• Monitor caregiver attendance, punctuality, and compliance with scheduled shifts.

• Assist with onboarding new caregivers and coordinating their initial assignments.

• Maintain accurate scheduling records, caregiver availability, and Member information.

• Monitor caregiver clock-ins and clock-outs and address discrepancies as needed.

• Identify staffing shortages and communicate recruitment needs to management.

• Handle incoming phone calls, scheduling requests, and general office inquiries.

• Work closely with management to maintain caregiver accountability and Member satisfaction.

• Maintain confidentiality and comply with HIPAA regulations and company policies.

• Assist with additional administrative and operational responsibilities as assigned.

Required Qualifications

• Associate degree or higher from an accredited institution is required.

• Excellent organizational and time-management skills.

• Strong verbal and written communication skills.

• Ability to multitask and prioritize responsibilities in a fast-paced environment.

• Strong problem-solving skills and the ability to make decisions independently.

• Proficiency with computers, email, and office software.

• Dependable attendance and a strong work ethic.

• Professional demeanor and the ability to communicate effectively with a variety of personalities.

• Ability to handle confidential information with discretion.

• Availability to participate in a rotating weekend on-call schedule is required.

Preferred Qualifications

• Previous experience in scheduling, staffing coordination, or workforce management.

• Experience in home care, healthcare, or a related industry.

• Experience managing multiple employees' schedules.

• Previous customer service, office administration, or supervisory experience.

• Familiarity with electronic scheduling systems.

What We're Looking For

We are looking for someone who takes initiative and understands that scheduling is much more than filling shifts. Our Members depend on us for essential daily care, and our caregivers depend on clear, consistent communication.

The successful candidate will:

• Take ownership of responsibilities and proactively resolve problems.

• Be comfortable making frequent phone calls and handling difficult conversations.

• Remain organized and composed when managing multiple urgent situations.

• Demonstrate excellent attention to detail and follow-through.

• Be flexible and adaptable to the changing needs of a home care agency.

• Hold themselves and others accountable.

• Demonstrate leadership, professionalism, and a team-oriented attitude.

• Understand the importance of reliability and responsiveness, particularly during on-call responsibilities.

Schedule & On-Call Requirements

This is a full-time position with regular weekday office hours.

The position also requires participation in a rotating weekend on-call schedule. On-call responsibilities include responding to urgent caregiver call-outs, coordinating replacement coverage, addressing time-sensitive scheduling issues, and ensuring continuity of care for our Members.

Candidates must be comfortable with occasional after-hours communication and weekend availability as assigned.

Why Join Our Team?

At Seniors Choosing to Live at Home, you will become part of an established and growing organization dedicated to making a meaningful difference in the lives of seniors and their families.

We value employees who demonstrate initiative, accountability, professionalism, and a genuine commitment to providing exceptional service.

This position offers the opportunity to develop leadership skills, gain valuable healthcare operations experience, and contribute directly to the success of our organization.

If you are organized, dependable, thrive in a fast-paced environment, and enjoy solving problems, we encourage you to apply!

Seniors Choosing to Live at Home is an Equal Opportunity Employer.