Hospitality General Manager

Description

At Middle West Spirits, we are passionate about crafting exceptional spirits that reflect the heart and soul of our region. As a premier, award-winning distillery located in the vibrant heart of Columbus, OH we pride ourselves on producing high-quality, handcrafted spirits using locally sourced ingredients. Our distilling process combines traditional techniques with modern innovation, resulting in spirits that are rich in flavor and steeped in craftsmanship.

We are committed to sustainability, community, and creating memorable experiences for our customers. Whether it’s our signature whiskey, vodka, or unique seasonal offerings, each bottle is a testament to the dedication and passion of our team. At Middle West Spirits, we believe in fostering a dynamic and collaborative work environment where creativity, excellence, and innovation are celebrated.

Join us at Middle West Spirits and be part of a team that is redefining the spirit of the Midwest, one bottle at a time.  

We are seeking a skilled Hospitality General Manager to join our growing team! 

The Hospitality General Manager is responsible for the overall leadership, performance, and guest experience of all hospitality operations, including the restaurant front-of-house team, kitchen operations, bottle shop, and private and public events at Service Bar. This position provides strategic and day-to-day leadership to ensure exceptional guest experiences, strong financial performance, operational efficiency, and a positive team culture.

Key Responsibilities

• Lead daily operations of the restaurant, kitchen, and bottle shop.
• Develop, implement, and uphold service standards, operating procedures, and best practices.
• Ensure compliance with all food safety, sanitation, alcohol service, and workplace safety regulations.
• Manage hospitality budgets, labor costs, food and beverage costs, and operating expenses.
• Drive revenue growth across dining, retail, and event channels.
• Monitor inventory management processes and implement loss-prevention measures.
• Serve as the primary operational leader for event planning and execution at Service Bar including private events, distillery experiences, community events, and special programming.
• Collaborate with clients, internal stakeholders, and vendors to ensure successful event execution.
• Partner with sales and marketing teams to expand event offerings.
• Direct daily operations of the bottle shop in partnership with the Bottle Shop Manager.
• Assist in developing local brand awareness, establish community relationships, and build partnerships with other local businesses.

Requirements

• 5+ years of leadership experience in hospitality, restaurant, food and beverage, or related operations.
• ServSafe Food Manager certification or ability to obtain certification.
• Experience in a distillery, brewery, winery, hospitality venue, or destination-based food and beverage operation, highly preferred.
• Strong understanding of restaurant operations, alcohol service, retail operations, and event planning and management.
• Proven ability to build, coach, and develop high-performing teams.
• Strong financial acumen, including budgeting, labor management, P&L accountability, and inventory controls.
• Excellent communication, guest service, and problem-solving skills.
• Ability to work evenings, weekends, some holidays, and special events as business demands require.

What We Offer:

• Competitive Salary
• Health, dental, and vision benefits
• Health savings account
• Life insurance
• Paid time off and holidays
• 401k w/ company match

Middle West Spirits is an Equal Opportunity employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, sexual orientation, gender identity, status as a qualified individual with disability, genetic information, or any other characteristic protected by applicable law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, discipline, layoff, and termination of employment.