Credit Resolution Specialist

Communication Federal Credit Union has proudly served its members since 1939 and we remain committed to our communities, providing financial education, and supporting local organizations to make a difference.

We continue to be ranked in the Top 5 Credit Unions in Oklahoma by Forbes, and received the Bauer prestigious "Five-Star" rating as 1 of our country's best performing and stable credit unions for the past 35 years.

Benefits include:

• 200% 401(k) match up to 5%
• 11 paid holidays
• Medical plans starting at $5 per pay period for employee-only coverage
• Dental, vision, short-term disability, hospital and accident indemnity plans
• Employer-paid basic life, AD&D, and long-term disability
• Medical and dependent-care flexible spending accounts
• Tuition and educational assistance
• Additional employee perks and discounts

Position Summary:

Connect with borrowers regarding delinquent accounts, work to secure payment in compliance with policies and procedures. Recovery methods may include garnishments, levies, repossessions or other actions to minimize delinquency rate and offset loan losses.

Who You Are:

Professional written and oral communication skills; ability to convey information effectively.

Knowledge of collection regulations with ability to read and interpret loan and legal documents.

Intermediate mathematical requirements required, (percentages, fractions, etc.).

Strong attention to detail and accuracy is a must.

Excellent time management and organization skills; ability to adapt to workflow changes, manage competing demands successfully.

 

What You Will Do:

• Locate and notify members with semi-delinquent accounts, arrange payments and promises to pay. Communicate with members by phone, mail or online via email. 
• Identify problematic accounts and upon approval, proceed with corrective action. If collateral repossession needed, work with repossession agent and leadership for disposition.
• Work dedicated queue (call quota of 25 calls/hour) to completion.
• Assist members with insurance claim questions regarding payoffs, gap and warranties; refinance of deficient balances, assist with CPI (Collateral Protection Insurance) questions.

Education and Experience:

• Minimum 1-2 years' experience with financial institution for credit, collections or lending.
• High School Diploma or G.E.D.
• Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job required.

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Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.