Program Manager for Young Adults with I/DD

Program Manager for Young Adults with I/DD

About the Position

Community Workforce Solutions is seeking a Program Manager to lead our Bridge program, a vocationally focused day program for young adults ages 18–28 with intellectual and developmental disabilities (I/DD).

Bridge has one primary goal: competitive integrated employment– helping participants obtain real jobs in the community at competitive wages, working alongside individuals with and without disabilities.

As the Program Manager, you'll supervise staff, oversee daily operations, and guide participant services to ensure each day builds toward employment. This includes job readiness, career exploration, and providing consistent, person-centered support for individuals with emotional and behavioral support needs.

We're looking for a hands-on leader who believes everyone can work and is committed to helping individuals build the skills and confidence needed to succeed.

What You'll Do

Program Leadership

• Oversee daily operations, schedules, activities, and staffing coverage
• Ensure services align with person-centered plans and individual goals
• Track attendance, participant outcomes, and required service documentation
• Serve as the primary contact for participants, families, guardians, and care coordinators 

Vocational Focus 

• Develop activities centered on job readiness, workplace skills, career exploration, and work-based learning
• Partner with EIPD (formerly known as Vocational Rehabilitation), employers, and CWS employment staff to support participants in obtaining competitive integrated employment
• Monitor progress toward individual employment goals and adjust supports as needed
• Build relationships with employers and community partners to coordinate job tours, volunteer opportunities, and other work-based experiences

Staff Supervision

• Hire, train, schedule, and supervise direct reports
• Provide coaching and guidance on positive behavioral supports and best practices
• Conduct regular staff check-ins, observations, and annual performance evaluations

Behavioral Support

• Model and implement proactive strategies that support social and emotional skill development 
• Respond to incidents, complete required reports, and identify trends to improve participant supports

Quality and Safety

• Maintain a safe, accessible, and welcoming environment
• Monitor compliance with health, safety, and participant rights requirements
• Participate in audits, quality reviews, and continuous improvement efforts

What You'll Bring

Required Qualifications

• Bachelor's degree in Human Services, Psychology, Social Work, Special Education, or a related field
• At least 3 years of experience supporting individuals with intellectual, developmental, or other disabilities
• Strong written documentation and organizational skills
• Valid North Carolina driver's license and ability to successfully complete a background check, motor vehicle record check, and drug screening

Preferred Qualifications

• Previous management or supervisory experience
• Experience with behavioral management and interventions, including implementing behavior support plans
• Experience in supported employment, job development, transition services, or EIPD 
• Familiarity with North Carolina's I/DD systems of care

Benefits

• Paid holidays and paid time off
• Health, dental, and vision insurance
• Health Savings Account (HSA)
• Life insurance
• 403(b) retirement plan

About Community Workforce Solutions

For over 60 years, Community Workforce Solutions has helped individuals with disabilities achieve greater independence through employment, education, and community inclusion. We partner with schools, families, employers, and communities to help people build skills, access opportunities, and reach their goals.

Community Workforce Solutions is a CARF-accredited nonprofit and an Equal Opportunity Employer committed to creating an inclusive workplace where everyone belongs.