Bilingual HR Generalist

Description

Training Notice: Requires hybrid training travel between Dallas, TX, and Corporate Headquarters in Houston, TX, during Q1 2027. Based full-time in Dallas post-Q1 2027. 

Reports To: HR Director

Employment Type: Full-Time, Salaried

About Abby's Aircraft Catering

Abby's Aircraft Catering is the longest-standing in-flight and corporate catering company in Houston, proudly expanding operations across both the Houston and Dallas Metro markets. As a premier aviation catering provider, we deliver high-quality, handcrafted culinary experiences executed with precision.

Our core operating philosophy centers on three pillars: Total Quality, Total Safety Compliance, and Financial Performance. We operate within the Entrepreneurial Operating System (EOS®) framework, driving clarity, accountability, discipline, and execution across all levels of the organization.

Position Overview

The Bilingual HR Generalist (Talent Acquisition & Operations) plays a critical operational role in driving workforce expansion and facility readiness for our Dallas/DFW operations. Serving as the primary on-site HR leader in Dallas, this position partners closely with Dallas plant leadership and Corporate HR in Houston to build a compliant, high-performing, and culture-driven workforce.

This is a hands-on HR role supporting an hourly production, culinary, driver, and administrative workforce. Talent Acquisition is the primary focus: the HR Generalist will build and manage the high-volume recruitment engine required to support flight volumes, client growth, and facility scaling while embedding EOS discipline into site operations. 

Key Responsibilities

1. Talent Acquisition & Workforce Planning (Primary Focus)

· Full-Cycle Recruitment: Direct all recruiting efforts for hourly production, culinary, sanitation, driver, and salaried operational roles (intake, postings, sourcing, screening, scheduling, and offers).· Right People, Right Seats (RP/RS): Apply the People Analyzer™ tool during the hiring process to evaluate candidate alignment with company Core Values (Right People) and GWC™ (Get it, Want it, Capacity to do it - Right Seats).· High-Volume Sourcing & Pipelines: Execute targeted recruitment strategies, local hiring events, job fairs, community partnerships, social recruiting, and employee referral programs to maintain robust pipelines.· Staffing Forecasting: Partner with operations leadership to analyze flight schedules, client growth, and seasonal demand peaks to forecast headcount needs and manage an active open-position tracker.· Metrics & Analytics: Track and report key recruiting Scorecard metrics, including time-to-fill, applicant flow, cost-per-hire, offer acceptance rate, and 90-day retention indicators.

1. EOS® Execution & Leadership (LMA, L-10, Rocks)

· LMA (Leadership, Management, Accountability): Demonstrate strong LMA principles—leading by example, managing processes effectively, and holding staff and leadership accountable to established operational and behavioral standards.· Level 10 Meetings (L-10): Participate actively in weekly operational L-10 meetings, reporting on HR Scorecard metrics, identifying issues, and engaging in structured IDS™ (Identify, Discuss, Solve) problem-solving.· 90-Day Rocks: Own and execute quarterly SMART HR Rocks aligned with company vision, Dallas facility launch milestones, and site scaling goals.

1. Onboarding, Training & Cultural Integration

· Seamless Onboarding: Manage day-one onboarding and orientation processes, ensuring 100% compliance with I-9 verifications, e-Verify, background checks, drug screenings, and airport badge clearance protocols.· Orientation & Alignment: Deliver structured bilingual (English/Spanish) orientation programs emphasizing company pillars, core values, safety standards, and aviation security expectations.· Training Coordination: Partner with department heads to coordinate role-specific safety training, Food Safety & Quality (FSQ) protocols, HACCP standards, and Standard Operating Procedures (SOPs).

1. Rule Enforcement, Compliance & Audit Readiness

· Policy & Rule Enforcement: Serve as the on-site champion for the Employee Handbook, enforcing attendance rules, safety standards, workplace conduct, and operational compliance fairly and consistently.· Audit Readiness: Maintain audit-ready physical and digital employee records in full compliance with federal, state, FAA, TSA, OSHA, USDA/FSIS/FDA, and APHIS regulations.· Corrective Action & Investigations: Guide supervisors through progressive discipline, conduct thorough internal investigations, document corrective action plans, and oversee separations in alignment with Texas employment law and EOS core values.

1. Employee Relations & Workplace Culture

· On-Site HR Contact: Act as the accessible daily HR representative for all Dallas site employees, building trust and maintaining an active open-door policy on the plant floor.· Retention & Engagement: Conduct 30-60-90 day new-hire check-ins, stay interviews, and exit interviews to address concerns early and improve workforce retention.· Culture & Recognition: Lead employee recognition initiatives, team engagement events, and clear two-way communication channels within an hourly production environment.

1. HRIS & Administrative Operations

· Paylocity Administration: Maintain accurate employee data, job changes, timekeeping records, and PTO tracking in Paylocity.

· Payroll & Reporting: Support payroll review and issue resolution in coordination with corporate HR/payroll, generating routine headcount, turnover, and attendance reports for executive management. 

· Standardization: Assist with HR process improvements and documentation alignment across both Houston and Dallas operations. Weekly Scorecard & Key Performance Indicators (KPIs) 

Requirements

Experience: Minimum 3+ years of progressive HR Generalist experience, with strong hands-on, high-volume full-cycle recruiting expertise.

· EOS Experience: Familiarity or practical experience working within the Entrepreneurial Operating System (EOS®) framework (L-10s, Scorecards, People Analyzer, Rocks) is strongly preferred.

· Industry Experience: Background in airline catering, aviation, food production/manufacturing, or hospitality is strongly preferred.

· Bilingual Fluency: Professional fluency in both English and Spanish (written and spoken) is required to communicate effectively across all organizational levels.

· Systems Proficiency: Hands-on experience with Paylocity (or comparable HRIS) and Applicant Tracking Systems (ATS) strongly preferred; strong MS Office skills required.

· Compliance Knowledge: Practical understanding of federal and Texas labor laws, OSHA, USDA/FDA/HACCP guidelines, I-9 compliance, and airport security clearance.

· Travel Flexibility: Ability to travel between Dallas and Houston during Q1 2027 for initial corporate onboarding and training, with occasional travel thereafter as required.

· Work Authorization & Screening: Must be legally authorized to work in the United States (no sponsorship) and pass a pre-employment background check and drug screen.

Work Environment & Core Competencies

· Environment: Office-based within a fast-paced culinary production facility, requiring regular presence on the plant floor.

· Schedule: Standard weekday schedule with flexibility needed for peak hiring cycles, shift orientation, and operational demands.

· Accountability & Integrity: Uncompromised ethical standards regarding confidentiality, compliance, policy enforcement, and alignment with corporate Core Values.

· Operational Agility: Resilient, adaptable, and thrives in high-volume, deadline-driven environments.