Privacy Notice

We, at PSG Global Solutions, INC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, INC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, INC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date.

Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process.

By clicking “Apply”, you acknowledge that you have been provided access to and have had the opportunity to review our Candidate Privacy Notice. 

Click here to read the PSG Global Solutions Candidate Privacy Notice

Job Description:

Role Overview

The Reports Specialist is responsible for collecting, analyzing, and validating data to develop accurate reports, dashboards, and performance metrics that support business decisions and operational improvements. The role involves monitoring KPIs, identifying trends and performance gaps, and providing actionable insights through collaboration with cross-functional stakeholders.

We welcome candidates with backgrounds in Reporting, Data Analytics, MIS, Real-Time Analysis, Operations Analysis, Finance, or Workforce Management.

Key Responsibilities

• Gather, consolidate, and validate data from multiple sources.

• Prepare accurate and timely daily, weekly, monthly, and ad hoc reports.

• Analyze data to identify trends, performance gaps, and improvement opportunities.

• Develop and maintain dashboards, scorecards, and reporting templates.

• Monitor KPIs and communicate performance trends to stakeholders.

• Investigate data discrepancies and ensure data accuracy and integrity.

• Collaborate with stakeholders to address reporting requirements.

• Present findings and provide actionable insights to support business decisions and process improvements.

Required skills and experience

• 1–3 years of experience in reporting, data analysis, MIS, operations reporting, or similar roles.

• Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and Macros.

• Experience developing and maintaining recurring and ad hoc reports.

• Strong analytical, problem-solving, and data interpretation skills.

• Excellent attention to detail and organizational skills.

• Proficiency in Microsoft Office and Google Workspace.

• Good communication skills and ability to present data insights to stakeholders.

• Ability to manage multiple priorities and work independently or collaboratively.

Work Arrangement

• Hybrid setup – onsite 2x/month in Makati, depending on business needs.

• Willingness to work US business hours.

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?