Ce rôle soutient les services d’assistance aux patients et aux prestataires ainsi que la commercialisation pharmaceutique de Cencora au Canada, commercialisés via notre entreprise Innomar Strategies

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsabilités :

• Effectuer les suivis auprès des patients selon la cadence approuvée/autorisée afin d’obtenir les mises à jour liées au remboursement et les renseignements requis pour faire progresser le dossier.
• Mettre à jour et maintenir les dossiers des patients avec exactitude et en temps opportun, en veillant à ce que toutes les activités, tous les résultats et toutes les communications liés au remboursement soient correctement documentés.
• Soutenir les processus de remboursement en recueillant, examinant et consignant les renseignements relatifs à la couverture, au statut des réclamations et aux enjeux d’accès des patients, conformément aux exigences du programme.
• Acheminer aux membres appropriés de l’équipe, au besoin, les problèmes liés au remboursement, les obstacles à la couverture et les préoccupations propres à certains dossiers.
• Signaler tous les événements indésirables relevés lors des interactions avec les patients aux unités ou services désignés, conformément aux politiques et procédures de l’entreprise.
• Maintenir des dossiers exacts et à jour dans les systèmes applicables et les fichiers du service.
• Compiler des renseignements liés au remboursement provenant de diverses sources à des fins de rapports, de suivi et de gestion de dossiers.
• Collaborer avec les membres de l’équipe interne et la direction afin de soutenir la résolution des enjeux liés aux dossiers et à la charge de travail.
• Maintenir des relations de travail positives et professionnelles avec les collègues, la direction et les autres parties prenantes internes.
• Respecter l’ensemble des politiques, procédures, exigences en matière de confidentialité, règles de sécurité et lignes directrices du programme applicables.
• Effectuer toute autre tâche connexe de soutien au remboursement, selon les besoins.
  

Responsibilities:

• Follow up with patients according to the approved/allowed cadence to obtain reimbursement-related updates and information required to support case progression.
• Update and maintain patient files accurately and in a timely manner, ensuring all reimbursement-related activities, outcomes, and communications are properly documented.
• Support reimbursement processes by collecting, reviewing, and recording information related to coverage, claims status, and patient access matters, in accordance with program requirements.
• Escalate reimbursement issues, coverage barriers, and case-specific concerns to the appropriate team members as required.
• Report all Adverse Events identified during patient interactions to the assigned units/departments in accordance with company policies and procedures.
• Maintain accurate and current records in applicable systems and department files.
• Compile reimbursement-related information from various sources for reporting, tracking, and case management purposes.
• Interact with internal team members and management to support resolution of case-related and workload-related issues.
• Maintain positive and professional working relationships with associates, management, and other internal stakeholders.
• Comply with all applicable policies, procedures, privacy requirements, safety rules, and program guidelines.
• Perform related reimbursement support duties as assigned.

Éducation:

• Formation postsecondaire dans un domaine connexe.

Education:

• High School diploma/GED required.

Experience de Travail:

• De 1 à 3 ans d’expérience dans un rôle administratif au sein d’un environnement pharmaceutique.
• Une connaissance approfondie de la suite Microsoft Office est essentielle.
• Excellente capacité démontrée à traiter de grands volumes de données avec précision et exactitude.
• Le candidat doit posséder de solides compétences en communication et en relations interpersonnelles.
• Capacité à travailler de façon autonome ainsi qu’au sein d’une équipe.
• Capacité d’adaptation au changement et aptitude à acquérir de nouvelles compétences selon les besoins.
• Le bilinguisme (français et anglais) est requis.

Work Experience:

• 1-3 years’ experience in an administrative role in a pharmaceutical setting.
• In-depth knowledge of the Microsoft Office Suite of applications is essential
• Proven accuracy when processes large amounts of data;
• Candidate must have strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Adaptability to change and to learn new skills as required.
• Bilingual, French/English is required.

Compétences et connaissances:

• Capacité à communiquer efficacement à l’oral et à l’écrit
• Excellentes aptitudes interpersonnelles
• Solides compétences analytiques et mathématiques
• Excellentes aptitudes organisationnelles et souci du détail
• Capacité à résoudre rapidement et efficacement les problèmes
• Capacité à projeter une image positive et professionnelle
• Bonne maîtrise de Microsoft Word, Excel, PowerPoint et Outlook
• Capacité à mettre en œuvre des processus conformes aux exigences d’audit
• Capacité à respecter constamment les échéances
• Excellentes aptitudes en résolution de problèmes, avec une approche efficace et efficiente
• Solide sens des affaires et compréhension financière

Skills & Knowledge:

• Communicates effectively in writing and verbally to clarify requests and provide accurate updates.
• Applies strong organization and attention to detail to maintain records, schedules, and administrative documentation.
• Uses analytical thinking to compile information, identify discrepancies, and support routine reporting needs.
• Resolves routine issues by applying standard procedures and exercising sound judgment on escalation needs.
• Uses standard productivity tools to prepare documents, manage information, and coordinate administrative activities.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies