- Location
- Alexandria, VA,US, US · Huntsville, AL,US, US · Dayton, OH,US, US · Colorado Springs, CO,US, US
- Type
- Full-time
- Department
- IT
- Education
- Bachelor
- Clearance
- Required
- Source
- Eightfold
Description
Solution Design & Development Design, develop, and implement ServiceNow applications, workflows, integrations, and enhancements. Configure and support ITSM, Service Catalog, Knowledge Management, CMDB, and Asset Management modules. Develop business rules, client scripts, Flow Designer workflows, UI policies, and catalog items. Ensure solutions align with platform best practices and organizational standards. Develop and maintain integrations between ServiceNow and enterprise systems. Support CMDB, data governance, data quality, service mapping, and asset management initiatives. Ensure integrations meet security, reliability, and maintainability standards. Troubleshoot complex platform issues and provide production support. Support platform upgrades, patches, releases, and performance improvements. Participate in planning, estimation, backlog refinement, and release activities. Support testing, validation, and technical impact assessments. Collaborate with cross-functional teams to ensure successful project delivery. Contribute to ServiceNow platform architecture, technical strategy, and governance. Recommend solutions that improve performance, service delivery, and operational efficiency. Promote development standards, scalability, and platform modernization. Identify opportunities to reduce technical debt and enhance platform capabilities. Bachelor's degree in Information Systems, Computer Science, Engineering, or related field, or equivalent experience. Experience developing and administering enterprise service management platforms. Experience designing and implementing workflow automation solutions. Strong understanding of software development and system integration principles. Ability to work independently and collaboratively in a cross-functional environment. Strong analytical, troubleshooting, and problem-solving skills. Excellent written and verbal communication skills. Ability to obtain and maintain a U.S Government Security Clearance. ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). Additional ServiceNow certifications in ITSM, CMDB, Asset Management, or related areas. Experience implementing Service Catalog, Knowledge Management, CMDB, or Asset Management capabilities. Experience with JavaScript, REST APIs, integrations, and platform scripting. Experience supporting governance, process improvement, and service management initiatives.