Senior Genesys Engineer

At Nimber, we're looking for an experienced Senior Genesys Engineer / Developer to join a challenging project within the banking sector, focused on the development, maintenance and modernisation of contact centre solutions.

You'll work with Genesys On-Premise technologies, ensuring the reliability, performance and continuous improvement of critical telephony and customer interaction systems.

Beyond maintaining the existing infrastructure, you'll play an important role in a strategic migration from Genesys On-Premise to Diabolocom, contributing to the evolution of the contact centre ecosystem.

This role combines telephony engineering, software development and system integration, with opportunities to work on modern web technologies such as React.

What You'll Be Doing

• Design, configure, develop and maintain Genesys On-Premise solutions, including routing, IVR, reporting and outbound campaigns.
• Work with Genesys Framework, URS, Composer, Info Mart (GIM) and Pulse.
• Manage and troubleshoot VoIP and telephony infrastructure, including SIP trunks, SBCs and voice routing.
• Participate in the technical assessment, planning and implementation of the Genesys-to-Diabolocom migration.
• Provide L3 technical support, investigating complex incidents related to call routing, voice quality and system integrations.
• Develop and maintain integrations between contact centre platforms, CRM systems and databases.
• Collaborate with infrastructure, development and business teams to ensure reliable and scalable solutions.
• Contribute to the development of custom agent desktop interfaces and widgets using React and JavaScript, where applicable.
• Identify opportunities for automation, performance optimisation and continuous improvement.

What We're Looking For

• At least 5 years of hands-on experience with Genesys On-Premise solutions.
• Strong knowledge of Genesys Framework, URS (Universal Routing Server) and routing configurations.
• Proven experience with Genesys Composer and IVR development.
• Solid understanding of VoIP and telephony protocols, including SIP, RTP and SDP.
• Experience working with Session Border Controllers (SBCs), such as AudioCodes or Oracle.
• Familiarity with SQL databases, particularly Microsoft SQL Server or Oracle, for reporting and data analysis.
• Experience troubleshooting complex contact centre and telephony environments.
• Strong analytical, problem-solving and communication skills.
• Ability to work independently and collaborate with multidisciplinary teams.
• Fluent English, both written and spoken.

Nice to Have

• Experience with Diabolocom or contact centre migrations to cloud-based CCaaS platforms.
• Frontend development experience with React.js, Vue.js or Angular.
• Knowledge of REST APIs and web services integrations.
• Genesys Certified Professional (GCP) or Genesys Certified Developer (GCD) certification.
• Experience working with Agile methodologies, particularly Scrum or Kanban.
• Professional proficiency in French, particularly for collaboration with international teams and technology providers.

Why Nimber?

At Nimber, we don't believe in simply filling vacancies. We believe in connecting talented people with meaningful challenges, encouraging innovation and creating opportunities to make a real impact.

If you're passionate about contact centre technologies, enjoy solving complex telephony challenges and want to contribute to a major platform transformation, we'd love to hear from you.

Ready for a new challenge? Apply now and make your mark with Nimber.