- Location
- Coconut Creek, FL
- Source
- Paylocity
Description
Description
The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in insuring customer satisfaction.
Duties:
- Obtain customer and vehicle information.
- Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer pay and warranty service
- Listen to and help interpret customers’ statements accurately
- Learn and retain customers’ names.
- Secure agreement from customer before repairs begin.
- Cover estimate of cost, and approximate time when car will be completed
- Use prescribed service aids in a manner that will increase customer satisfaction and service sales.
- Actively promote service sales and look for opportunities to foster and suggest new or used car sales
- Promptly and professionally answering service calls and setting and confirming appointments.
- Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards.
- Prepare a complete and accurate estimate of cost for labor and parts.
- Monitor the progress of each vehicle throughout the day, and update customers frequently.
- Verify that the final invoice reconciles with the work performed on the repair order.
- Stay informed about new products, services, and industry trends to provide knowledgeable recommendations to customers.
- Demonstrate professional personal behavior; conduct oneself in a manner that brings credit to the dealership.
- Dress in a manner that is in accord with the policy of the dealership; treat all customers in a helpful and courteous manner and strive for complete customer satisfaction in every case
Requirements
- Ability to use computer technology (ie: Reynolds & Reynolds.)
- Proven experience in automotive service or sales is preferred.
- Valid drivers license and good driving record.