Assistant Manager/Manager (Operator Tenancy Management Department) - Contract

[What the role is]

The Operations Management Department (OMD) is the operation arm of the SEHC Management Division (SMD) that oversees the management of new hawker centres (aka Socially-conscious Enterprise Hawker Centre (SEHC)) and a few existing centres . OMD works closely with appointed operators and Managing Agent to ensure smooth management and operations of the hawker centres.

[What you will be working on]

The main job responsibilities of this position are as follows:

 

• Oversee a portfolio of 2-3 hawker centres managed by Operator/Managing Agent
• Oversee and manage contract and tenancy agreement signed with Operator/Managing Agent to ensure compliance and alignment with national hawker policies
• Monitor performance of Operator/Managing Agent and carry out audit inspections on Operator’s/Managing Agent’s performance
• Monitor and review report submissions by Operator/Managing Agent (monthly, quarterly, etc)
• Manage feedback from feedback providers professionally, including report writing, to ensure that their feedback is being addressed or resolved promptly in accordance with NEA’s service standard
• Work with Operator/Managing Agent to respond to incident-reporting, emergencies or service disruptions within service standards and put up such reports to management in a timely manner
• Maintain the tenancy records of the portfolio of centres and upload tenancy records prepared by the Operator/Managing Agent into the Hawker Centre Management System on a monthly basis
• Certify void reports (for centres with vacant stalls) to be sent to respective Town Councils on a monthly basis
• Certify invoices such as fees to Operator/ Managing Agent to be paid on a monthly basis
• Prepare reports, papers and presentation materials as well as present to senior management and stakeholders where necessary
• Apart from Operator/Managing Agent, to engage stallholders via townhalls, government agencies, partners, and stakeholders such as grassroots leaders, Advisers, and Town Councils as and when required
• Any other tasks as assigned

[What we are looking for]

The job might be for you if you possess the following qualities:

• Enjoy field work and comfortable in market/hawker centre environment
• A good grasp of operational issues such as facilities and tenancy management
• Prior work experience in project & facilities/building management, estate/tenancy management, enforcement and contracts management (including managing Operator/ Managing Agent) would be an advantage
• Strong stakeholder management skills and able to maintain composure under challenging circumstances to resolve conflicts
• Be able to foster partnership with stakeholders and build win-win relationships
• Team player with possession of leadership qualities
• Independent, resourceful, meticulous and able to multi-task to meet tight deadlines in a fast-paced environment 
• Able to work after office hours, weekends and Public Holidays when required
• Possesses good analytical, problem-solving and project management skills
• Good writing, interpersonal and presentation skills
• Proficient in Microsoft Office Applications
• Physically fit and fully vaccinated
• Valid driving licence and ownership of a personal vehicle (car, motorcycle, etc.) will be an advantage.
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.