About Coupe Health

Healthcare made easy. Healthcare is complicated. Coupe changes that. Coupe makes healthcare easier to understand with upfront pricing, provider ratings, and a straightforward experience that helps members make smarter care decisions. Come join our team.

The Impact You'll Have

Leads the delivery, operation, governance, and continuous improvement of technology and healthcare software solutions and engineering services that support organizational objectives. Accountable for managing engineering teams, establishing standards and controls, and ensuring technology and software solutions are secure, reliable, scalable, and aligned with business and operational needs. Partners across the organization to prioritize work, manage risk, and drive effective execution of technology initiatives and operational activities. Contributes to organizational success by fostering engineering excellence, operational effectiveness, and a culture of continuous improvement. Accountable for engineering controls that support applicable healthcare requirements and organizational security, privacy, and governance policies.

What You'll Do

• Leading and developing a technology engineering team that delivers secure, reliable, and scalable software solutions while setting priorities, managing workloads, coaching employees, and driving continuous improvement.
• Owning technology delivery and operations, ensuring applications and platforms meet business needs, maintain high availability and performance, balance new development with technical debt, and execute projects on time and within budget.
• Driving engineering governance, security, and compliance, including establishing development standards, overseeing DevOps and cloud practices, managing risk, protecting healthcare data (PHI), and partnering with product, architecture, security, and business leaders to align technology investments with organizational goals.

How You'll Do It

• Lead the planning, delivery, operation, and continuous improvement of technology and software solutions, platforms, and engineering services to meet business and operational objectives.
• Hire, manage, develop, and coach engineering staff, fostering a culture of accountability, collaboration, innovation, and continuous learning. Own performance management and team capacity planning.
• Establish and oversee engineering standards, practices, governance processes, and controls to promote quality, consistency, security, and compliance. Embed architecture and code reviews, threat modeling, automated security testing, dependency remediation, and approved release controls in the software development lifecycle.
• Direct the execution of technology initiatives and operational activities, ensuring alignment with organizational priorities, timelines, and resource plans. Balance product delivery, technical debt, and risk remediation.
• Ensure the reliability, performance, availability, and supportability of technology solutions through effective operational management and continuous improvement practices. Define service objectives, incident and on-call processes, and tested disaster recovery plans.
• Partner with Product, Architecture, Security, Privacy, Compliance, and healthcare operations to define priorities, evaluate opportunities, manage risks, and deliver technology capabilities that address business needs.
• Monitor delivery, quality, reliability, and vulnerability remediation metrics to identify trends, mitigate risks, and drive process improvements.
• Manage budgets, resource allocation, vendor relationships, and technology investments to optimize organizational value and operational effectiveness. Support vendor security reviews and applicable business associate agreement (BAA) requirements with Legal and Procurement.
• Protect PHI throughout its lifecycle through least-privilege access, encryption, audit logging, and approved retention and disposal. Enforce minimum-necessary use where applicable and prevent PHI exposure in logs and unauthorized tools; require approved test-data handling.
• Promptly escalate suspected security or privacy incidents, preserve evidence, and lead engineering containment and remediation under approved incident response procedures.
• Govern AI and third-party development tools under approved policies; prevent unauthorized disclosure of PHI, credentials, and proprietary code.
• Performs additional responsibilities consistent with the scope and level of the role, as assigned
  

Required Skills & Experience ​

• 5+ years of progressive information technology experience, with 1+ staff, team lead or project lead experience.
• Bachelor’s degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted.

Preferred Skills & Experience

• Masters degree in related field.
• Ability to communicate expectations and priorities clearly to team members, actively listen to resolve issues and remove barriers, and drive alignment across teams and stakeholders.
• Ability to analyze department challenges, guide team decision-making, and collaborate across teams to drive resolution and next steps.
• Ability to effectively organize team work, balance priorities across projects, and manage time and resources to ensure timely delivery and coordination.
• Broad knowledge of systems, infrastructure, and engineering concepts, with understanding of business and industry context.
• Experience with cloud platforms and modern infrastructure, applying scalable and secure solutions.
• Experience using modern engineering practices (programming, APIs, data, CI/CD) within agile/DevOps environments.
• Ability to translate business needs into effective, end-to-end technology solutions.
• Knowledge of engineering standards and delivery practices supporting quality, security, and compliance.

Role Designation

Hybrid

Role designation definition:

• Teleworking is working full time remote.
• Hybrid is a minimum of 2 days onsite.
• Onsite is full-time onsite.

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Compensation and Benefits

$117,800.00 - $159,000.00 - $200,200.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: [email protected].

Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.

Physical requirements.