Technical Specialist to Traffic & Operational Excellence team in DK

We are looking for a skilled and motivated technical specialist to support the smooth operation of our Customer Service. This is an opportunity for you to develop and maintain critical systems and tasks that support excellent customer experience. This is also an opportunity for you to join highly skilled professionals who are working in a fast paced environment. About our team Meet Traffic and Operational Excellence team in customer service. We are responsible for the end-to-end daily operations of the contact center, including workforce management, technical platforms, data and reporting, as well as the day-to-day Traffic Tower operations. Our team plays a crucial role in maintaining and developing the technical infrastructure of Nordea's customer service. We work closely with various stakeholders to ensure high-quality and uninterrupted service. In 2027 we will migrate to a new platform, Genesys Cloud, and our team are responsible for securing a smooth transition. Collaboration. O...