Assistant Reservations Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.

• Consistently offer professional, friendly, and engaging service 

• Support the Reservations Manager in Leading and managing all aspects of the Reservations department and ensure all service standards are followed 

• Manage and coordinate all group and individual reservations 

• Maintain close liaison with the Sales, Conference, and accounting teams 

• Produce daily, weekly, monthly and quarterly reports as required 

• Attend pre-convention meetings and revenue management meetings as required 

• Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services 

• Conduct regularly scheduled departmental meeting 

• Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines 

• Balance operational, administrative and Colleague needs 

• Follow department policies, procedures and service standards 

• Follow all safety policies  

• Other duties as assigned