- Location
- Memphis, Tennessee, United States · published
- Workplace
- Onsite
- Department
- Finance
- Source
- Workable
Description
Location: Memphis, TN (Onsite)
Schedule: Monday–Friday, 11:00 PM–7:30 AM Central Time
U.S. Citizenship Required
We are seeking a 3rd Shift Data Center Technician to support overnight enterprise infrastructure and data center operations in Memphis, TN. This role is responsible for monitoring critical IT systems, responding to infrastructure alerts, troubleshooting technical issues, and supporting the availability, performance, and reliability of enterprise services.
The ideal candidate has experience in data center operations, network operations (NOC), systems administration, enterprise infrastructure, or a related technical support environment. Responsibilities also include patch management, vulnerability remediation, software deployment, and routine systems administration.
This position requires strong troubleshooting skills, attention to detail, and the ability to work independently in a 24x7 operational environment.
Key Responsibilities
Infrastructure Monitoring & Incident Management
- Monitor enterprise infrastructure, servers, storage, networks, virtualization platforms, and cloud environments using tools such as SolarWinds, Splunk, Azure, and VMware.
- Investigate and troubleshoot infrastructure alerts, system failures, performance issues, and service interruptions.
- Respond to incidents, perform initial troubleshooting and resolution, and escalate complex issues to appropriate technical teams.
- Create, update, and maintain incident tickets, service requests, and change records using ServiceNow.
- Support major incident response, scheduled maintenance activities, and overnight operational continuity.
Data Center & Systems Operations
- Perform routine data center operations, including hardware installation, maintenance, troubleshooting, and equipment replacement.
- Provide hands-on and remote-hands support for servers, storage systems, networking equipment, and related infrastructure.
- Support Windows Server, VMware, Azure, and other enterprise infrastructure environments.
- Assist with Active Directory, LDAP, Microsoft 365, CyberArk, and account administration activities.
- Coordinate with infrastructure teams, vendors, and other support personnel to resolve technical and operational issues.
Patch Management, Software Deployment & Security
- Administer and support SCCM/MECM for endpoint management, software deployment, and patch administration.
- Coordinate and execute workstation and server patching activities, monitor compliance, and validate successful deployments.
- Package, test, deploy, and maintain software applications using approved enterprise tools and procedures.
- Support vulnerability remediation by reviewing Qualys scan results, validating remediation efforts, and assisting with security compliance requirements.
- Utilize PowerShell scripting and automation to support routine administrative and operational tasks.
Documentation & Operational Support
- Maintain accurate technical documentation, standard operating procedures (SOPs), runbooks, and knowledge base articles.
- Document troubleshooting steps, incident resolutions, system changes, and operational activities.
- Communicate system status, unresolved incidents, and outstanding maintenance activities during shift transitions.
- Identify opportunities to improve operational efficiency, monitoring, and incident response processes.