- Salary
- $43k – $65k/yr
- Location
- Various Locations within the City of El Paso, TX, TX
- Department
- IT
- Education
- High School
- Closing date
- Today
- Source
- GovernmentJobs
Description
Education and Experience: High School Diploma, GED, or higher and two (2) years of customer service or call center experience.
Support training programs. Involves: Meet with staff to coordinate training schedules. Schedule and coordinate annual, recurring, and mandatory training courses. Announce training to personnel and delegate assignments as needed. Enroll instructors and students, schedule training venues, prepare training materials and presentations, and set up training equipment. Assist in the development of an annual training program that documents the courses to be taught, course content, length, and proposed attendees, and the approximate course dates. Verify enrollment, collect training documents, and ensure all needed documentation is collected and maintained. Identify courses that will be taught by outside instructors and make appropriate arrangements. Develop training outlines and other instructional materials. Evaluate the usefulness of available audiovisual support materials.
Make recommendations for training and coaching. Involves: Report and troubleshoot computer information systems (CIS), phone, and training systems issues to management and vendors. Assist in the development and planning of customer service assessments. Assist in the review, development, and implementation of departmental training material. Assist with the development and administration of customer surveys and standard operating procedures manuals.
Perform related incidental duties contributing to the realization of OSS objectives. Involves: Substituting for coworkers and carrying out specified functions to maintain continuity of operations. Learning other OSS functions for training and instruction purposes and to assist management in the development, implementation, and maintenance of standard operating procedures and training initiatives.
To view job specification, click here.Please note: This recruitment is limited to City of El Paso employees presently working in the Planning and Inspections Department.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
Note: Applicants with foreign degrees, transcripts, and diplomas must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.