Spa Manager

About the Role

The Spa Manager oversees daily operations of a Slick Rock spa location, leading a team of 5-8 Wellness Consultants to achieve and surpass revenue goals while delivering exceptional client service. This role is responsible for driving sales performance, optimizing scheduling, fostering lifelong client relationships, and building a high-performing team culture through coaching, mentorship, and accountability.

This position will be at one of our Spokane area spas (North Spokane, Spokane Valley, or South Hill)

What You’ll Do

• Lead and align team efforts to protect client loyalty and exceed revenue goals

• Recruit, interview, and hire top talent to meet scheduling needs and position requirements

• Track and evaluate daily, weekly, and monthly sales performance and set goals accordingly

• Conduct 1:1 meetings, performance evaluations, coaching, and corrective actions per company policy

• Develop future leaders through continuous mentorship

• Execute promotional rollouts, distribute marketing materials, and lead adoption of best practices

• Communicate and implement company initiatives, policies, and processes consistently

• Ensure every client receives outstanding service and resolve client concerns professionally

• Foster a positive, motivated, and cohesive team culture

• Lead by example with strong standards, professionalism, and accountability

• Build staff schedules to meet workflow and sales needs while avoiding unnecessary overtime

• Perform other duties as assigned

What You Bring

• 2+ years of experience in the beauty or wellness industry (managerial/supervisory preferred)

• 4+ years of progressive leadership experience

• Strong sales performance mindset with the ability to coach and develop a team

• Ability to analyze sales data, identify trends, and take action to improve results

• Strong communication, collaboration, and problem-solving skills

• Ability to work in a fast-paced environment and stay adaptable and accountable

• Proficiency with MS Office, Windows, Google Suite, and similar software

• High emotional intelligence and ability to build strong team relationships

• High School Diploma or GED required (Bachelor’s preferred in business or related field)

Why You’ll Love It

• We're big on celebrating success - and that includes yours

• High-impact leadership role with clear expectations and measurable results

• Opportunity to coach, mentor, and develop future leaders

• Strong autonomy with support from a growing organization

• Team-focused culture with accountability and recognition

• Long-term opportunity in a fast-growing wellness company

Compensation & Benefits

• $23 - $27/hr + Monthly Bonuses

• 401(k) w/3.5% match

• Health insurance

• Dental Insurance

• Vision Insurance

• Accident Insurance

• Paid time off

• Employee Wellness membership (free Sun, Spray & Spa services)

• Employee discounts

• Paid training

• Professional development

• Community service opportunities

• Team events

Physical Needs

• Prolonged standing, walking, bending, or kneeling

• Intermittent sitting at a desk and working on a computer

• Ability to lift up to 50 lbs

• Ability to access and navigate all areas of the spa and move safely in confined spaces

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Slick Rock Tanning & Spa recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Move your name to the top by emailing your resume in addition to submitting your application:
👉 hr@slickrocktanningspa.com (include job title in subject line)

ABOUT SLICK ROCK TANNING & SPA

We are Slick Rock Tanning & Spa, we provide state-of-the-art sun, spray & spa services across Spokane, North Idaho and Boise and we are growing by the day. We are dedicated to helping our clients radiate confidence through affordable, state-of-the-art wellness services. Our mission extends to supporting our team members in achieving their personal, professional, and financial goals.

Our core values guide everything we do — transparent, accountable, disciplined, aligned, inspirational, and results-oriented. They are the backbone of our business and guide our hiring process.