High-End Operations Specialist ­– MEIAT

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

HOW WILL YOU MAKE AN IMPACT?

As High-End Operations & Distribution Specialist at Cartier, you will coordinate the movement of High-End pieces across our boutique network, ensuring they reach the right boutique in time for client appointments, confirmed orders and events.

Working with boutique teams, the warehouse, merchandising and HQ, you will oversee daily operations and sales administration. You will also review how we work, identify where processes can be simplified and contribute to regional projects that improve the speed and accuracy of our operations.

WHAT WILL BE YOUR MISSION?

Supply Chain & Distribution

• Manage warehouse stock allocation for confirmed High-End orders and track the arrival and return of wishlist pieces and special orders.
• Coordinate deliveries and transfers between the warehouse and boutiques, including monthly Temporary Admission recalls.
• Work with local and HQ merchandising teams to confirm availability, coordinate stock requests and rebalance stock across boutiques.
• Act as a key contact for the warehouse, boutiques and HQ on supply matters and urgent imports and exports. Flag risks early and help resolve issues that could delay deliveries.

Boutique Support & High-End Events

• Keep boutiques and retail partners informed of stock availability, order status and delivery timelines.
• Work with Logistics, Finance, IT, Commercial and HQ to fulfil client orders and resolve delays or urgent requests.
• Coordinate operational support for High-End events, including stock transfers, stock condition tracking and sales reporting.

Sales Administration & Process Improvement

• Create purchase orders, sales orders and outbound deliveries, process manual invoices and coordinate returns with the wider Operations team.
• Manage price updates and discrepancies, follow up on master data requests and support boutiques and other markets with requests through the High-End reservation platform.
• Maintain accurate records in SAP, including goods issue dates, delivery blocks, consignment status and back orders.
• Map sales administration and distribution workflows, identify recurring delays and manual steps, and propose ways to simplify or automate them.

Reporting & Regional Projects

• Consolidate boutique trackers for weekly reporting and sales estimates.
• Support operational analysis and regional communications, and contribute to regional Operations projects.

WHAT WILL YOU BRING?

• Experience in supply chain, distribution, sales administration or operations. Experience in luxury retail is an advantage.
• Familiarity with SAP or a comparable ERP system and confidence using Excel for tracking and reporting.
• Strong attention to detail when managing stock, orders and transactions, and the ability to prioritise time-sensitive requests.
• Clear communication and a service mindset when working with boutiques, the warehouse and regional and HQ teams.
• A proactive approach to solving operational issues and improving ways of working.