Golf Course Support Staff

WORK LOCATION:      Oak Lawn Municipal Golf Course; 4307 Victory Dr, Marshall, TX 75672                                                                           DEPARTMENT:               Economic Development & Strategic Initiatives                                     
WORK SCHEDULE:      40 hours per week, requiring flexibility with schedule, with early mornings, evenings, and weekend work as assigned. Overtime is not authorized. 
FLSA:                                   NON-EXEMPT    
REPORTS TO:                  Golf Course Manager 
 SUPERVISES:                   Non-supervisory position 
City of Marshall Vision, Mission, and Core Values:Vision: The City of Marshall is a safe, well-maintained, responsive, innovative, and financially sound community that welcomes and celebrates families, businesses, and an exceptional quality of life. Mission: The City of Marshall is dedicated to providing equitable and excellent services, preserving Marshall as a historic and growing community in which to live, work, and play. Core Values: Customer Service, Excellence, Honesty, Innovation, and Efficiency DEFINITION:  Under general supervision, performs a wide range of outdoor maintenance duties on the golf course, including landscaping, equipment upkeep, golf cart maintenance, and assisting with customer service in support of course operations, events, and daily play.ESSENTIAL AND RELATED FUNCTION STATEMENTS:Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Provides courteous and professional service to guests, staff, and members.

• Checks guests in, collects fees, informs players of course rules and regulation, maintains logs.
• Sells merchandise, maintain inventory records, and accurately reconciles cash register sales with daily sales reports.
• Assists guests with all their needs while in the pro shop; ensures inquiries and requests are met efficiently and professionally; ensures complaints are dealt with in a pleasant manner and recorded for Manager.
• Maintains greens, tee boxes, and other landscaped areas using mowers, trimmers, and other tools.

• Monitors course conditions, report hazards and other emergent conditions, and ensure safety standards by immediately reporting course issues to the Manager for proper documentation and record-keeping.
• Perform basic maintenance on golf carts, cart paths, and other assets as directed
• Organizes operations for the driving range. 
• Assists with tournament and event coordination and setup; provides relevant information and assistance to guests, members, and visitors.
• Provides assistance to golf course guests, members and the public; ensuring inquiries, requests, concerns and/or complaints are addressed through exceptional customer service keeping the Manager apprised of guest interactions.
• Maintain accurate records and communicate effectively with team members and guests
• Maintains a clean and safe working environment by keeping the shop, garage, and other areas neat and orderly.
• Follows opening and closing procedures for the facility.
• Provides exceptional customer service and maintains positive, professional, and effective working relationships both internally and externally
• Regular attendance is an essential function of this job to ensure continuity
• May be required to work early mornings, evenings, holidays, or weekends as needed.
• Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works in a safe manner, and reports unsafe activity and conditions as required.

• Perform cleanup of outdoor and indoor areas.
• Maintains and ensures necessary functions of golf course equipment including but not limited to lawn equipment, tractors, trailers, and ball washers; maintains functionality of other non-golf course equipment as needed.
• Perform additional duties and projects as apparent and/or assigned.

MINIMUM QUALIFICATIONS:Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities, which would typically be acquired through:

• Completion of a high school diploma or the equivalent
• Possession of a Valid Texas Driver’s License
• Experience with basic lawn maintenance equipment is required
• Experience operating golf course equipment and knowledge of fundamentals of the game, including but not limited to rules, regulations, player responsibilities, sportsmanship, and golf course etiquette
• Preferred experience in a municipal golf course setting
• Must possess a willingness to learn and perform existing and new golf maintenance programs

• Excellent communication and organizational skills, attention to detail, drive, and motivation
• Ability to communicate effectively with others orally and in writing
• Ability to adapt to frequently changing conditions or needs
• Regular attendance is essential; ability to work a flexible schedule, including early mornings, evenings, weekends, and/or holidays as needed to maintain golf course operations
• Ability to follow oral and written instructions
• Problem-solving skills

• Considerable knowledge of golf-related equipment, apparel, and accessories
• Workspace management and storage using good organizational practices

PHYSICAL REQUIREMENTS:

• Requires occasional considerable physical exertion, pushing and pulling of objects and materials, standing, lifting objects up to fifty pounds.  
• Requires visual perception and the ability to communicate orally.
• Job must be performed with or without accommodations.

 WORKING ENVIRONMENT:

• Work is regularly performed in a variety of indoor and outdoor environments, occasionally working with loud equipment, with exposure to dirt, dust, pollen, grass, temperature, odors, chemicals, and noise. 

. NORMAL PROMOTION PATH FROM THIS CLASS:Any position that the individual is eligible and qualified for.