Testing Center Coordinator

Guided by Ogden-Weber Technical College’s values of Community, Learning, and Integrity, the Testing Center Coordinator provides leadership and oversight for the Testing Center, ensuring effective operations, quality services, and support for students, staff, and the college community. The Testing Center Coordinator manages testing operations, oversees the implementation and administration of examinations, communicates testing requirements and procedures to students, proctors, personnel, and other stakeholders, coordinates test scheduling and materials, provides and assists with training, and promotes Testing Center services.

As a Leader the incumbent holds a critical role in driving the success of our college. This leadership position comes with a high standard of performance and conduct, reflecting the leadership roles and responsibilities for guiding the team towards achieving the mission and vision of the college. The incumbent’s key duties are to set an example by consistently adhering to all college policies and procedures, both to maintain the integrity of our operations and to provide a model for team members.

The incumbent works under the direction of the Manager for Student Access and Success.

1. Demonstrate an in-depth knowledge of all college policies; model their appropriate use and be a resource to those they supervise. This includes providing training for new and existing employees.
2. Protect the college from undue risk, liability, negligence, fraud, and damage to the reputation of the institution.
3. Purchase, administer, score, and interpret various tests/assessments according to the guidelines set forth by the publisher.
4. Monitor the available assessment tools and update materials and software as appropriate and necessary.
5. Monitor budget and testing materials used in the Testing Center.
6. Develop and maintain collaborative relationships with instructional staff to assess, develop, and deliver testing services that support student achievement and meet the evolving needs of instructional programs.
7. Periodically review assessment practices and procedures and modify them as needed to improve the quality of services provided.
8. Maintain a procedure manual for assessment and placement, updating the manuals as necessary.
9. Ensure the Testing Center staff is scheduled to meet the needs of the students and faculty.
10. Oversee the accuracy and timeliness of inputting assessment data into the student information systems.
11. Provide excellent customer service to all students, customers, and visitors.
12. Perform other duties as assigned.

Supervisory Responsibility:
1. Recruits, interviews, hires, and trains new staff.
2. Ensure effective supervision, accountability, and professional development for staff.
3. Provides constructive and timely performance evaluations.
4. Address performance issues, discipline, and termination of employees in accordance with college policies.
5. Oversee departmental budgets, including planning, management, and expense monitoring.

Education and Experience Requirements:
1. Associate degree or three years equivalent combination of education and work experience in a field related to customer service, education, administration, assessment, training, or student support.
2. Minimum of one (1) year of leadership, management, or supervisory experience.
3. Excellent computer skills and working knowledge of Microsoft office software applications.
4. Demonstrated customer service skills in highly interactive service environments.
5. Demonstrated problem solving, communication, and interpersonal skills.
6. Demonstrated ability in maintaining institutional integrity and following procedures.
7. Proven track record of dependability, strong work ethic, and consistent performance. Attention to detail with an ability to organize duties, delegate responsibilities, and establish priorities.

Physical Requirements:
1. Typically, the employee may sit comfortably to perform work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
2. Risks found in the typical office setting, which is adequately lighted, heated, and ventilated.

WORKING HOURS: 

CONDITIONAL OFFER: 

A conditional offer of employment will be made pending satisfactory completion of a background investigation.

We are an Equal Opportunity Employer and qualified applicants from all backgrounds are encouraged to apply.

AN EQUAL OPPORTUNITY EMPLOYER