UX Researcher

Role Summary

URBN is looking for a UX Researcher who will work closely with other members of the UX Research team, UX Designers, Product Managers, as well as Business Stakeholders. While your day to day will vary as different projects arise, this role is focused on executing qualitative and quantitative research to improve user experience of our digital products (consumer websites & apps; retail systems & internal tools). You will own projects end-to-end (i.e. identifying research questions, designing and implementing studies, conducting analysis, and communicating results to team members and stakeholders). With every project you will design your study and present back your findings to stakeholders—so critical thinking and strong communication skills are essential. This team also places a strong emphasis on research rigor; a strong foundation in conducting research is a must.

Role Responsibilities

• Manage most research studies independently, end to end, for all major methodologies. Large-scale projects (i.e. highly complex, multi-phase projects) may be executed with some support from Manager or a Senior Researcher.
• Exercise active listening and critical thinking, asking the "right" questions to identify research opportunities that will enable us to better serve our customers, stakeholders, and business
• Identify the appropriate methodology for each research question
• Project manage your work-- write a project plan, considering any potential dependencies up front, and execute to that plan
• Communicate research plan to stakeholders, and maintain communication with them throughout the research study process
• Design and execute on all major methodologies (usability tests, tree tests, card sorts, IDIs, surveys, intercepts, competitive analysis, and contextual inquiries) for web, mobile, and cross-channel digital experiences
• Analyze and translate data into meaningful and actionable business findings, critically weighing which observations are actionable and make deliberate judgment calls about what to elevate, cut, or de-prioritize
• Independently construct a logical narrative arc based on data and business needs
• Execute and deliver all studies on time
• Prepare written reports (usually in Google Slides) and data visualizations that clearly communicate research insights
• Present research findings to stakeholders
• Write succinct and compelling summaries of research to share with broad stakeholder groups
• Collaborate with data partners (e.g. Advanced Analytics, SEO, etc.) to align data, testing strategies and present a cohesive narrative to stakeholders
• Continuously grow and improve your research practice, building on previously learned skills
• Support UX Research team in continuous growth and improvement
• Provide focused support to your assigned product team(s). This includes understanding their roadmap and proactively identifying (and, as appropriate, executing) research opportunities
• Use AI tools to increase research efficiency, while ensuring critical thinking and independent judgment remain the final word on interpretation and conclusions

Role Qualifications

Required:

• 2+ years' experience in user research
• Foundational understanding of web and mobile technologies
• Detail oriented, highly organized and ability to easily manage multiple ongoing projects
• Demonstrated ability to independently analyze data and construct a clear, evidence-based narrative
• Proven ability to articulate, rationalize and communicate your ideas to stakeholders, focusing on the problems or friction points you are trying to solve

Preferred:

• 3+ years’ experience in User Research
• Formalized education in Human Factors, Human-Computer Interaction, Psychology or a related field
• Experience in quantitative research methodologies, statistical analysis, and/or data science
• Background in e-commerce/retail

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.