Customer Service Agent

Presentail is a fast-growing flower and gift delivery platform operating across Lebanon, the UAE and Cyprus. We are looking for a Customer Service Agent to join our team in Beirut and help our customers have a smooth, happy experience from order to delivery.

Responsibilities:
- Respond to customer enquiries by phone, WhatsApp, email and social media in Arabic and English
- Take, confirm and update orders, delivery details and messages
- Coordinate with florists, drivers and branches to make sure orders are delivered on time
- Handle complaints and delivery issues politely and find quick solutions
- Keep accurate records of customer interactions and orders

Requirements:
- Excellent communication skills in Arabic and English
- Previous customer service experience is a plus; entry level candidates are welcome
- Comfortable working with computers and messaging apps
- Friendly, patient and organized, able to work under pressure during peak days
- Flexible to work shifts, including weekends and holidays

Location: Beirut, Lebanon. Full time.