Marine Services Ambassador

Under limited supervision, provides customer service and operational support for Marine Services by coordinating passenger queuing, maintaining accurate counts of passengers, bicycles, and scooters, responding to customer inquiries, and assisting with safe and efficient boarding operations.

Maintains accurate counts of passengers, bikes, and scooters to ensure that vessel capacity limits are not exceeded and clearly communicates to passengers when the vessel has reached full capacity and additional boarding is not permitted. Serves as the first point of contact for Kitsap Transit Marine Services passengers and the public by providing information and assistance regarding ferry services, sailing schedules, fares, brochures, terminal facilities, lost and found items, accessibility, complaints, and other service-related inquiries.

Supports passengers during staging, boarding, and disembarking. Announces arrivals, departures, and delays. Delivers courteous customer service, records initial complaints or commendations, ensures proper follow-up, and notifies the Marine Service Supervisor when necessary. 

Promotes high-quality customer service by advising passengers on marine policies, special services, and fare products. Responds to public inquiries on marine operations, transit connections, community information, and points of interest. Provides guidance on transit options and connections to help customers reach their destinations.

Adheres to Kitsap Transit’s safety and security procedures. Contacts law enforcement or appropriate first responders when required, communicates incident details, and assists in response efforts. Maintains a safe environment for passengers and provides support during emergencies, including evacuations, closures, and incident investigations. Reports unsafe conditions and takes corrective action as needed.

Performs light housekeeping duties, such as litter collection and trash removal, at docks and in passenger waiting areas. Assists with dockside vessel operations as needed. Maintains clear communication with vessel crews to coordinate passenger boarding, provide operational updates, and ensures safety procedures are followed.

Provides administrative support and assistance on an as-needed basis to support department operations such as; special projects, development of procedures or instructions, participation in meetings or committees, and other related administrative duties as assigned.

High school graduation and two (2) years of experience providing customer service to the public. Must have a valid Transportation Workers Identification Credential (TWIC) issued by the Transportation Security Administration (TSA) within 30 days of hire. First Aid and CPR certification, or the ability to obtain certification within 30 days of hire.

Knowledge of:

• Kitsap Transit programs, policies, and practices
• Fares and ticketing processes including ORCA, Tap to Pay, ticket vending machines, and cash payments
• Geography of the county
• Ferry operations, vessels, and services
• Kitsap Transit bus operations and routes
• Americans with Disabilities Act

Skill in:

• Maintaining records and preparing reports
• Composing routine correspondence
• Collecting fares using ORCA equipment, fare boxes, or ticket vending machines
• Basic math
• Providing information and explaining regulations, procedures, and guidelines to others
• Communicating effectively orally and in writing

First Aid and CPR certification within thirty days of hire.

Transportation Workers Identification Credential (TWIC) card issued by the Transportation Security Administration (TSA) within thirty days of hire.