Portfolio Specialist - Digital Payments

Job Title: Portfolio Specialist - Digital Payments

Employment type: Contract (On-site)

Contract length: 12 months

Location: Accra, Ghana

PURPOSE OF THE PROJECT

Provide hands-on portfolio- management support across multiple issuers using internal data, PMP and reusable playbooks. The role will identify portfolio opportunities, help plan and execute interventions, and track performance across acquisition, engagement, usage, dormancy, and retention.

Core Responsibilities and Accountabilities:

• Measure portfolio performance and identify issuer-level growth, engagement, and optimization opportunities.
• Support acquisition and growth-acceleration initiatives across multiple issuer portfolios.
• Develop actions to improve cardholder engagement, usage, and portfolio value.
• Analyze dormancy and retention drivers and support targeted interventions.
• Plan and coordinate campaigns from design and execution through evaluation and ongoing performance tracking.
• Use internal data, PMP and reusable playbooks to provide consistent and scalable portfolio support.
• Prepare clear, client-ready performance insights and recommended actions for issuer stakeholders.
• Manage multiple portfolio priorities while maintaining disciplined tracking and follow-through.

Knowledge and Experience:

• Hands-on experience in issuer cards, payments portfolio management or a closely related function.
• Practical experience with portfolio analytics, performance management, and opportunity identification.
• Experience across customer lifecycle management, including acquisition, activation, usage, dormancy, and retention.
• Campaign planning, execution, evaluation, optimization, and performance tracking experience.
• Client-facing delivery experience, ideally supporting banks, issuers, or payments stakeholders.
• Ability to work across multiple portfolios using data and repeatable playbooks.

Mandatory Skills:

• Bachelor's degree in Finance, Economics, Business Administration, Computer Science, Information Technology, or a related field (Master's preferred).
• Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry.
• Regional experience, including working in a faced-paced matrix organisation.
• Excellent communication skills in English (written, verbal, and presentation); French preferred.

Preferred Skills:

• Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.
• An understanding of regional regulations across financial services or payment networks.