Wellness Director

Our client is a pre-opening ultra-luxury wellness property in Ubud that aims to open mid-year in 2027. They are seeking an experienced Wellness Director with a strong background in luxury hospitality and wellness management, who will lead the development, implementation, and overall operations of the hotel's wellness department.

This role requires a strong balance of wellness expertise, operational excellence, commercial awareness, and inspiring leadership. The Wellness Director will be responsible for establishing and delivering a distinctive wellness concept, ensuring that every offering reflects the hotel's philosophy, identity, and commitment to exceptional guest experiences.

Requirements:

• A minimum of 2 years of experience in a senior leadership role in spa and wellness management within internationally recognised 5-star luxury resorts or wellness retreats.
• A degree in Hospitality Management, Spa Management, Wellness Management, or a related field is preferred.
• Strong knowledge of holistic wellness concepts, spa treatments, longevity, mindfulness, and wellbeing practices.
• Proven experience in developing and managing wellness programs, spa operations, and guest experiences within luxury operations.
• Strong leadership, team management, and staff development capabilities.
• Good financial and commercial understanding, including budgeting, revenue management, and cost control.
• Fluent in English, both written and spoken.
• Experience in pre-opening operations or wellness concept development is highly advantageous.

Key Responsibilities:

• Lead and oversee the overall wellness strategy, concept, and daily operations of the hotel.
• Develop and implement holistic wellness programs, treatments, and personalised guest experiences.
• Manage spa, fitness, and other wellness facilities to ensure seamless operations.
• Establish and maintain operational procedures, treatment standards, and service quality.
• Recruit, train, lead, and develop a high-performing wellness team.
• Ensure exceptional guest experiences through personalised wellness journeys and attentive service.
• Manage departmental budgets, forecasting, revenue performance, and operational costs.
• Monitor guest feedback and continuously improve wellness services and offerings.
• Develop partnerships with wellness practitioners, specialists, and relevant industry professionals.
• Establish and strengthen the hotel's wellness concept and long-term positioning.