Property Administrator

About the Team

Our Real Estate team takes on the task of finding and managing over 1,600 stores, DCs, and offices. Their scope is pretty big, as we are a multi-national retailer with over 1,600 leased stores, offices, and distribution centers in the US, Canada, Puerto Rico, and Hong Kong.  The team also supports new store growth through market analysis and research with the industry’s best data resources and analytical tools.  In addition to supporting the stores, we work directly with the Real Estate Legal, Facilities, New Store Construction, and Finance teams.

About the Location

Collaborative Work Environment:At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

 

About the Job

The Property Administrator manages a regional portfolio of approximately 450 PetSmart retail properties, representing about 10 million square feet. The role oversees landlord and shopping center matters, co-tenancy issues, independent vet matters and subtenants within their given region. It works with Store Operations, Construction, Facilities, Finance and Accounting, Marketing, and Legal to support store and shopping center needs and maintain productive landlord relationships.

Major Responsibilities:

Landlord and Property Relations

• Manage non-monetary landlord escalations when lease obligations are not being met, negotiate and resolve financial settlements, and enforce lease requirements while maintaining positive landlord relationships.
• Work directly with landlords to resolve shopping center condition, maintenance, construction, and special requests from Store Operations and Marketing.
• Represent the company in litigation arising from property or shopping center disputes.

Lease Amendments, Consents and Waivers

• Negotiate lease amendments, lease terms, and consents or waivers related to store facilities, shopping center matters, storage trailers, adoption events, license agreements, and similar needs.
• Manage landlord consent and waiver requests involving otherwise prohibited uses, negotiating additional tenant rights when appropriate, such as reserved parking, signage, adoption events, and storage trailers.

Co-Tenancy

• Identify, monitor, and activate landlord co-tenancy violations in partnership with store leaders and other business partners; complete co-tenancy calculations and reporting.

Subtenant Portfolio Administration

• Manage lease administration for the Real Estate subtenant portfolio from end to end and maintain relationships with subtenants, including independent veterinary operators.
• Bill monthly subtenant rent and impounds; update the rent roll for changes to rent, common area maintenance, real estate taxes, and insurance.
• Review subtenant annual common area maintenance reconciliations and establish impounds for the new year.
• Monitor monthly subtenant rent payments and issue late fees or eviction notices as required.

Scope of Responsibility

This position manages landlord, property, co-tenancy, and subtenant administration for an assigned regional portfolio of PetSmart retail properties. It coordinates with internal teams and landlords to resolve property matters, negotiate lease-related documents, and support store operations. The role is responsible for the ongoing administration and billing of the company’s subtenant portfolio.

 

Qualifications

Education & Experience

• Associates degree required; Bachelor’s degree preferred.
• 4-6 years of experience in project management and lease administration.

Skills & Competencies

• Strong negotiation skills and sound judgment.
• Strong attention to detail, organizational, and follow-up skills.
• Strong writing and communication skills.
• Ability to handle large volumes of information and prioritize efficiently and effectively.
• Ability to manage multiple priorities and meet established deadlines.
• Ability to manage landlord relationships and resolve property-related issues in coordination with internal business partners.

Systems & Tools

Tango, SAP, Microsoft Excel, Microsoft Word, Google Earth, experience with USGN or similar real estate systems preferred.

 

 

 

 

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be. 

 

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

 PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.