Forward Deployed Engineer

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.

Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

About the Role

We're looking for a Forward Deployed Engineer to help implement, customize, and extend technical solutions across Bask Health's telehealth platform.

In this role, you'll combine hands-on software engineering with direct collaboration across merchant implementations, internal operations, and platform integrations. You'll work closely with engineering, product, and customer-facing teams to understand technical requirements, investigate challenges, and develop reliable solutions.

You'll build and maintain integrations, develop application features, troubleshoot complex issues, and create tools that make Bask's platform easier to implement and operate. Your work may involve merchant storefronts, patient workflows, internal applications, third-party services, and other areas of the platform.

This is an engineering-focused position rather than a traditional customer support or implementation coordination role. You'll write production-quality code, work with APIs and backend services, and contribute directly to technical solutions that solve real business problems.

You'll also help identify recurring implementation challenges and work with the broader engineering team to turn one-off solutions into reusable improvements.

We're looking for someone who enjoys working across different technical problems, communicates clearly with both technical and nontechnical stakeholders, and takes ownership of delivering practical solutions from discovery through deployment.

What You'll Do

• Build and deploy technical solutions that support Bask's merchant and operational needs.
• Work with product, engineering, and customer-facing teams to understand implementation requirements.
• Develop and maintain integrations between Bask's platform and third-party services.
• Build backend services, APIs, and application functionality using TypeScript, Node.js, or comparable technologies.
• Contribute to frontend applications using React and Next.js when needed.
• Support merchant onboarding and technical platform configuration.
• Develop custom functionality to address complex implementation requirements.
• Build automation that reduces repetitive operational and implementation tasks.
• Integrate external systems using REST APIs, webhooks, and other integration patterns.
• Troubleshoot issues involving APIs, application behavior, data flows, and connected services.
• Investigate technical problems across frontend, backend, and third-party systems.
• Collaborate with backend engineers to design reliable integrations and services.
• Work with SQL databases and application data to support technical solutions.
• Translate business requirements into clear technical implementation plans.
• Develop reusable tools and components that improve implementation efficiency.
• Help identify recurring technical issues and recommend scalable solutions.
• Support technical discovery and solution design for new platform use cases.
• Implement reliable error handling, validation, and monitoring for integrations.
• Write automated tests for critical application functionality and workflows.
• Document technical implementations, integration requirements, and troubleshooting procedures.
• Collaborate with product teams to prioritize platform improvements based on implementation needs.
• Participate in code reviews and contribute to engineering best practices.
• Maintain strong standards for application security and data handling.
• Communicate technical progress, limitations, and implementation decisions clearly.
• Help improve deployment, monitoring, and operational reliability.
• Use AI-assisted development tools while maintaining strong engineering standards.
• Take ownership of assigned technical projects from initial investigation through deployment and maintenance.