Client Care Representative / Veterinary Assistant

Who we are:

Animal Care Roy is Hiring a Client Care Representative and Veterinary Assistant!

Position Details

Role: Client Care Representative and Veterinary Assistant

Status: Full-Time

Salary: Negotiable and based on experience

Schedule: 4-day work week, no weekends

Experience: Veterinary client care or veterinary assistant experience required

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, state veterinary technician license reimbursement, VTNE exam fee reimbursement, professional development opportunities, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Ready for those previously elusive things, like predictable schedules and actual lunch breaks?

Animal Care Roy prides itself on outstanding patient care and exceptional client service, and we’re looking for an experienced Client Care Representative and Veterinary Assistant to help us create healthier lives for our patients and their families.

“Be Kind” is our motto, and we live it every day with our team and our clients. With no nights, no weekends, and no holidays, you’ll have plenty of time to enjoy life outside the clinic, too.

Why You’ll Love It Here

• No nights, weekends, or holidays. Predictable scheduling, actual lunch breaks, and flexibility for a healthy work-life balance.
• The best of both worlds. As a Client Care Representative and Veterinary Assistant, you’ll build skills at the front desk and in patient care.
• Mentorship and growth. Every Client Care Representative and Veterinary Assistant here gets mentoring and support to grow and advance their career, because the more you know, the better off we all are.
• A “Be Kind” culture. A clinic that celebrates your unique awesomeness, plus birthdays, new babies, anniversaries, and other life events.
• Little extras. Occasional coffee and soda runs, plus meals on us.

What You’ll Do

• Greet clients and their pets warmly, answer phones, and schedule appointments
• Check clients in and out and process payments
• Listen as clients explain why their dog, cat, bird, or rat is the best one that has ever lived
• Assist veterinarians with patient care, exams, and treatments
• Restrain patients safely, including the occasional cat rodeo
• Maintain accurate client and patient records
• Grow as a professional and encourage the growth of your teammates

Responsibilities may vary based on hospital needs as well as your experience, training, certifications, credentials, and assigned responsibilities.

What You’ll Bring

• Experience in veterinary client care or as a veterinary assistant
• A passion for pets and veterinary care that shines every day
• Strong client service and communication skills
• Confidence handling patients, including the occasional uncooperative cat
• A positive attitude (life is short; smile while you still have teeth!)
• A desire to keep learning and help others grow
• Ability to stand for extended periods and lift [Weight] lbs with assistance
• Veterinary technician licensure is welcomed but not required

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• State veterinary technician license reimbursement
• VTNE exam fee reimbursement
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Think you’re the Client Care Representative and Veterinary Assistant we’ve been looking for? Let’s find you the perfect place in our pack at Animal Care Roy!

Apply today and join the team at Animal Care Roy!

Diversity, equity, and inclusion are core values of Animal Care Roy and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.