Senior People Partner (ER)

About the Opportunity ✍️ 

MoonPay is looking for a Senior People Partner to play a critical role in shaping a high-performance, engaged, and scalable global organization. As a trusted advisor to leaders and managers, you will partner closely with business teams across multiple regions to drive organizational effectiveness, strengthen leadership capability, and foster a culture where employees can do their best work.

This role combines strategic People Partnering with hands-on HR advisory expertise. You'll support leaders through organizational change, employee relations matters, performance management, and workforce planning while ensuring our people practices remain aligned with business objectives. You'll also help create and maintain policies, enhance employee engagement initiatives, and contribute to building a world-class employee experience across our international workforce.

As a key member of the People Team, you will navigate complex people challenges across multiple jurisdictions while ensuring consistency in employee experience and alignment with local employment requirements. The successful candidate will bring expertise in US employment practices, alongside experience supporting globally distributed teams and leaders across different regions, cultures, and regulatory environments.

This role is based out of our London office on a Hybrid basis and will partner with stakeholders across the United States, EMEA, and other international locations.

What you will do

• Provide expert HR advisory support across employee relations matters, including performance management, grievance investigations, disciplinary processes, absence management, and workplace conflict resolution.

• Manage complex employee lifecycle processes including Performance Improvement Plans (PIPs), exits, restructures, and legal-risk-related people matters, partnering with Legal and external counsel where appropriate.

• Develop, review, and maintain global People policies, processes, and frameworks while ensuring compliance with US employment legislation and alignment with local requirements in other jurisdictions.

• Partner with senior leaders and managers globally to drive organizational design, workforce planning, change management, and organizational effectiveness initiatives.

• Coach and develop managers to strengthen leadership capability, improve team performance, and effectively navigate people-related challenges across diverse teams and geographies.

• Lead employee engagement initiatives, leveraging employee feedback and people data to improve engagement, retention, and organizational health across the business.

• Support on operational tasks across the full employee lifecycle, as needed.

• Maintain a data-driven approach, leveraging data to inform people related decisions and share trends and analysis with leadership. 

About You 

• Significant experience in a People Partner, HR Business Partner, or equivalent role supporting fast-paced, scaling, or technology-driven organizations.

• Strong expertise in US employee relations, employment law, performance management, investigations, disciplinary processes, and complex people case management.

• Proven experience supporting globally distributed teams and leaders across multiple countries, with the ability to navigate differing employment practices, cultural considerations, and regulatory requirements.

• Demonstrated success leading organizational change initiatives, supporting organizational design, and influencing leaders through periods of growth and transformation.

• Skilled at coaching managers and senior stakeholders, balancing commercial objectives with employee experience, compliance obligations, and risk management considerations.

• Highly analytical, pragmatic, and solution-oriented, with the ability to build trusted relationships and operate effectively in ambiguous environments.

• Demonstrated ability to leverage AI and automation tools to augment workflows and analyse data, with a forward-thinking approach to AI integration.