Specialty Team Manager - Anterior Segment

Company Intro

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees! 

Overview

As a Specialty Team Manager overseeing the Cataract Centers of Excellence (CCOE) and the Anterior Segment team, you will be responsible for planning, organizing, and coordinating anterior segment team patient care services to ensure quality care, attention to patient education for premium services and optimal clinical efficiency.  Responsible for the oversight of Cataract Center of Excellence locations - east and west. You'll provide leadership, guidance, and expertise to all staff members as well as effectively communicating departmental activities to the team. The manager is responsible for establishing a high-performance team that is efficient, knowledgeable, service oriented, and shares responsibility for attaining the goals of the practice.

 

Responsibilities

•Responsible for labor management for Anterior Segment specialty team.

•Responsible for daily operations of Cataract Center of Excellence (CCOE) locations.

•Review and analyzes monthly management information reports.

•Responsible to develop and maintain a strong working relationship with surgeons and supporting providers.

•Responsible for hiring, counseling, training and recommending salary increases for specialty team members as well as aids in the development of employee goals that are in alignment with the Company’s strategic goals.

•Oversees the completion of daily tasks for assigned team members ensuring appropriate workload assignments.

•Monitors clinic and surgery schedules within assigned locations. Makes recommendations when a provider is underutilized.

•Assists in coordinating patient communication strategy within the CCOE and patient communication cadence leading up to and after CCOE visits.

•Manages the technician float team outside of the anterior segment group

•Reviews and approves clinic employee time cards and time off requests.

•Responsible to monitor facility cleanliness and appearance along with appropriate equipment usage.

•Responsible for inventory management.

•Monitors the morale of the clinic and takes appropriate action when necessary to ensure a positive and effective environment.

•Trains, coaches and mentor’s employees for ongoing development.

•Fosters development of strong relationships between employees and providers.

•Assists in finding resolution to problems and keeps an open line of communication with all staff to ensure high •productivity.

•Works with other managers in identifying and finding a solution for staffing overages/shortages.

•Serves on Committees and assists with the development of procedures and policies as assigned.

•Works with Nurse Director, Director of Clinic Quality and Director of Clinic Compliance to ensure location abides by all regulatory guidelines and standards.

•Knows and ensures team is adhering to MIPS reporting requirements.

•Encourages a team-oriented environment and follows company guidelines and policies to include our core values.

•Participates in on-going training and continuing education.

•Knows, understands and follows the professional, teamwork, and customer service standards.

•Shows respect and deals appropriately with co-workers, patients and visitors.

•Performs all assigned duties as reasonably assigned.

Qualifications

•High School Diploma required. Bachelor’s strongly preferred.

•Minimum of 3+ year healthcare management experience required.

•Ophthalmology experience required; minimum of 2 years preferred.

•Excellent communication skills orally and in writing with clarity and tact.

•Strong human resource development and management skills.

•Ability to delegate and supervise successfully.

•Management of multiple projects simultaneously.

•Competent in problem solving and decision making.

•Strong organization skills and attention to detail.

•Ability to work as a team player.

•Computer and Technology literate.

•Dedicated to high quality patient care.

 

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!