Helpdesk Engineer

Helpdesk Engineer

Rushden | £35,000–£45,000 | Permanent | Full-Time

Engineering knowledge + problem solving + customer support = your next move!

A growing technical services team is looking for an experienced Helpdesk Engineer to join their Rushden head office.

This is a key technical role supporting customers and field engineers, diagnosing faults and finding solutions across mechanical, electrical and controls systems.

What you'll be doing

• Provide technical advice to customers and engineers over the phone.
• Diagnose faults and troubleshoot technical issues.
• Process technical jobs and identify the parts and tooling required.
• Support field engineers with technical advice and guidance.
• Work closely with the Customer Service and Engineering teams.
• Use internal systems to manage and progress technical jobs.
• Help improve processes, reduce downtime and get issues resolved quickly.

What they're looking for

-Strong, varied engineering knowledge – mechanical, electrical & controls
-Excellent fault-finding and problem-solving ability
-Confident and professional with customers
-IT confident and comfortable using systems daily
-A team player who enjoys working collaboratively
-Based within a commutable distance of Rushden

Why apply?

This is a great opportunity for an experienced engineer who enjoys solving problems, helping people and being the technical go-to person - without being permanently out on the road.

Apply today to discuss further with Gabriella Saunders at ACS Staffing Solutions!