Crisis Response and Intelligence Associate

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Risk & Resiliency Mgmt II position at the Associate level, which is part of the job family responsible for identifying, assessing, and mitigating risks to ensure operational continuity and resilience in the face of potential threats or disruptions that could impact the organization, plus management of ongoing incidents. 

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.

Team Profile: An opportunity to be part of a Crisis Response and Intelligence team who manage major and severe business-impacting events and incidents, predominantly involving varying levels of business disruption, by coordinating real-time service restoration and actively managing risk. As a member of our pro-active, pragmatic, and energetic team, you will be in the unique position to interact with people and teams globally, across all levels of the Firm, and influence decisions that have a direct impact on operational stability.

Role Profile: As a Crisis Response and Intelligence Associate, you will be responsible for conducting daily monitoring of the threat landscape in order to identify and provide early warning of emerging threats and events that may impact the Firm or financial sector. You will be responsible for assessing intelligence and generating proactive assessments of potential events which may require the engagement of stakeholders.  You will partner with the wider team to manage incident response, triage calls, and assess business impact, ensuring that all participating teams are focused on impact remediation and providing timely incident communications to relevant stakeholders. 

The position requires a dynamic and adaptable approach during high-pressure situations, organizational / situational awareness, sound judgement, emotional intelligence, and strong analytical ability. The role does require periodic on call coverage during bank holidays and weekends on a rotational basis, typically once every 8-10 weeks, depending on team resourcing.

What you'll do in the role:

The team has access to social media monitoring tools, open-source, industry, and commercial intelligence feeds which are leveraged to generate relevant alerts for further triage, assessment, and escalation. A sample of events that the candidate would be responsible for monitoring and responding to include: 

• Physical & Geopolitical. Protests or demonstrations impacting Firm locations; Civil unrest in countries/locations with a Firm presence; Terrorist (or other violent) incidents impacting Firm locations; Significant geopolitical events that may impact the Firm or the financial sector; Significant weather events where Morgan Stanley offices are located; Novel or significant updates relating to pandemics or infectious diseases spreading in locations where Morgan Stanley operates or has a presence.

• Technology. Technology incidents impacting the financial sector or other critical infrastructure entities and major technology outages impacting payment infrastructure or stock exchanges.

• Fusion Response Profile. Fusion Response leads rapid and comprehensive Response and Recovery operations in order to minimize impact from a broad range of potentially business disrupting, to significantly impacting, threats and incidents, from cyber and fraud to technology incidents, weather events, terror attacks, geopolitical unrest & pandemics, collaborating with partner organizations to Understand, Prepare, and Learn from these events.  Fusion Response has a footprint in New York, Alpharetta, London, Glasgow, Hong Kong, Tokyo, and Singapore. Fusion's 24/7 proactive follow-the-sun model is the cornerstone of the Firm's operational resilience capability.

• Team Culture. Crisis Management & Intelligence operates with a bias for action to mitigate business disruption, maintaining situational awareness of risks ahead of such need, support invocation of business continuity plans, and staying focused on its clients while remaining accountable for its actions and outcomes. The team exhibits strong command and control, while centralizing timely and accurate communications and guidance to key clients during the life cycle of an incident. It operates with an intent-based leadership philosophy providing intent and context behind actions as opposed to direction and instructions, leaders are more effectively able to cascade down decision-making power to the subject matter experts and team members. 

What you'll bring to the role:

• Bachelor's Degree (or equivalent experience in an intelligence role in law enforcement or military fields)

• 2+ years of professional analytical experience, preferably within an intelligence or crisis management function in the financial, technology, or related sector, federal government, or military organization

• Ability to thrive and maintain calm in a variety of high-stress, zero-tolerance environments

• Able to rapidly absorb and understand complex technical situations under pressure

• Troubleshooting, with a drive towards incident resolution

• Demonstrated ability to communicate complex and technical ideas effectively, succinctly, and professionally, in written or spoken formats to non-technical and senior audiences

• Ability to develop close relationships with key stakeholders

• A broad understanding of the technology and infrastructure used in a large institutional environment, including building mechanical and engineering infrastructure

• Enthusiasm to learn new technologies and step outside of your comfort zone

• Familiarity with geopolitical, country risk, or physical security analysis

• General knowledge of prominent threat landscape trends and geopolitical dynamics and the risks to the financial sector, including to technologies 

• Experience with Open-Source Intelligence (OSINT) products and sources, and social media monitoring tools and methodology

• An understanding of rapid notifications systems is desirable but not essential

• International experience or experience working in a global team or as part of a follow-the-sun operational model is a plus

• Fluency in another language and/or relevant familiarity with foreign cultures is a plus

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Expected base pay rates for the role will be between $95,000 and $150,000 per year at the commencement of employment.  However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.