Associate I, Office Operations

Job Description

Job Title
Associate I, Office Operations

Intro:
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role
You will support daily office operations to ensure a safe, professional, and efficient workplace environment. You serve as a key point of contact for employees, visitors, and vendors, helping maintain smooth facility operations and positive workplace experiences. Success in this role is measured by consistent execution, strong customer service, and attention to operational detail.

Location and Schedule
• In-person Monday through Friday
• Jacksonville office: 347 Riverside Avenue, Jacksonville, FL 32202

What You Will Be Doing
• Welcome visitors and manage front desk operations with professionalism and efficiency
• Conduct routine building audits to ensure safety, cleanliness, and operational standards
• Escort vendors and contractors while ensuring compliance with site policies
• Coordinate facility requests and communicate with internal teams and external partners
• Support mail distribution, package handling, and office logistics
• Monitor shared spaces to ensure readiness and functionality throughout the day
• Track, document, and escalate maintenance or operational issues as needed
• Assist with scheduling and coordination of vendor services and on-site activities
• Maintain accurate logs and records for building operations and vendor visits

Required Qualifications
• High school diploma or equivalent, or demonstrable relevant experience
• Strong customer service and interpersonal communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Attention to detail and ability to follow operational procedures
• Basic proficiency with Microsoft Office and office systems
• Ability to work independently and collaboratively with cross-functional teams
• Strong organizational and time management skills

Preferred Qualifications
• Experience in office operations, facilities support, or administrative services
• Familiarity with vendor coordination and building services processes
• Experience supporting reception or front desk operations
• Awareness of workplace safety practices and compliance standards
• Ability to identify process improvements and enhance operational efficiency

What We Offer you
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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