Digital Prepay Supervisor

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Job Summary

As a Digital Prepay Supervisor, you will lead Prepayment Operations across Europe and LATAM, ensuring service excellence, operational stability, and strong control execution within our Digital Credit & Prepay operating model.

This role combines team leadership, operational ownership, and stakeholder management. You will oversee prepayment collections, reconciliations, issue resolution, and service delivery activities while driving continuous improvement and supporting key transformation initiatives. Working closely with Finance, Commercial, and OTC stakeholders, you will play a critical role in maintaining service quality and supporting the evolution of our global operating model.

Job Responsibilities

Operational Leadership & Service Delivery

• Lead prepayment operations across Europe and LATAM, ensuring consistent execution and service excellence.

• Oversee prepayment collections, reconciliations, issue resolution, and operational activities.

• Monitor service levels and ensure delivery performance meets business expectations.

• Drive operational stability and continuous process improvement initiatives.

Reconciliation, Controls & Quality Management

• Ensure accurate and timely reconciliation management across supported markets.

• Monitor open items, incidents, escalations, and backlog performance.

• Strengthen operational controls through root cause analysis and corrective action plans.

• Maintain high standards of service quality, documentation, and compliance.

Team Leadership & Development

• Lead, coach, and develop a team of finance professionals based in Cancun.

• Manage workload allocation, prioritization, and performance monitoring.

• Foster a culture of accountability, customer focus, and continuous improvement.

• Support team development and operational readiness during periods of change.

Cross-Functional Collaboration

• Partner with Collections, Cash Application, Billing, and Customer Master Data teams to resolve operational challenges.

• Build strong relationships with Finance, Commercial, and regional stakeholders.

• Support effective escalation management and service alignment across the OTC organization.

• Provide operational insights and recommendations to improve performance.

Transformation & Change Support

• Support TOM, BRIM, and process transformation initiatives.

• Participate in testing, knowledge transfer, and operational readiness activities.

• Help ensure successful adoption of new processes and operating model changes while maintaining business continuity.

Required Skills

• Strong end-to-end Order-to-Cash knowledge, particularly within Prepayments, Reconciliations, and Finance Operations.

• Proven experience supervising operational teams.

• Strong analytical and problem-solving capabilities.

• Excellent stakeholder management and communication skills.

• Strong control and process governance mindset.

• Ability to drive continuous improvement and operational excellence.

• Experience managing priorities across multiple regions and stakeholders.

• Ability to operate effectively in a shared-services or global delivery environment.

Required Tech Skills

• Experience working with ERP and Finance systems.

• Exposure to SAP and/or BRIM is highly desirable.

• Strong Excel and reporting capabilities.

• Experience using operational dashboards, KPIs, and service performance metrics.

• Knowledge of reconciliation and finance operations reporting tools is advantageous.

Qualifications & Experience

• Bachelor's degree in Finance, Business Administration, Operations, Accounting, or a related field.

• Experience in Order-to-Cash, Prepayments, Collections, Reconciliations, or Finance Operations.

• Previous people leadership or supervisory experience.

• Experience in shared services, global business services, or multinational environments.

• Experience supporting process transitions, transformations, or operating model changes.

• Advanced English communication skills.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.