Customer Care Manager Northern Europe Cluster

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Lead Customer Care operations across an assigned regional cluster, ensuring operational excellence, performance alignment, and effective collaboration across Customer Care teams. The role supports the development of an integrated Customer Care organization across multiple product lines and markets while driving consistent customer experience and business performance within the cluster.

Countries: UK, Ireland, Sweden, Norway, Denmark.

In this position, you will get to:
 

• Lead Customer Care operations in the assigned regional cluster

• Maintain strong collaboration with other Customer Care Cluster Teams

• Drive alignment of processes and performance standards

• Support organizational transition toward integrated Customer Care Operations

• Ensure effective workload balancing and resource utilization across teams within the cluster

• Support implementation of regional and global initiatives

Key Success Measures:

• Successful alignment of Customer Care teams within the cluster

• Execute business integration through collaboration, cross-brand shared expertise, and operational alignment

• Balancing workload distribution across teams

• Consistent performance across assigned countries

• High employee engagement and continuous development of commercial and technical skills and competencies across teams

You Have:

• 3+ years of Customer Care leadership

• Flexibility to travel as required

• Experience leading multi-country and multi-site Customer Care teams

• Strong people leadership skills

• Proven ability to drive collaboration across teams

• Strong operational leadership and execution capability

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

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