Customer Service Representative -San Juan International Airport

Overview

Get on the fast track to a more rewarding career with Enterprise Rent-a Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. We are currently looking for great candidates to work as Seasonal Customer Assistance Representatives.   The Seasonal (90 days)Customer Assistance Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.                                                                                                                                          **This is an  Seasonal-Full Time position at our San Juan International Airport branch**  

Qualifications

- Must be at least 18 years old - Must be bilingual (Spanish & English) - High school diploma or GED equivalent required - Must have a valid (not expired) Puerto Rico driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years - Experience in handling customer service functions preferred  - No drug or alcohol related conviction on driving record in the past 5 years - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services 
•  May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

 

Equal Opportunity Employer/Disability/Veterans