Clinical Care Team Supervisor (Medical Assistant Lead- Onsite Sahuarita)

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

Join our team as a Clinical Operations Supervisor and lead a high-performing team of Medical Assistants and Clinical Support Staff in a collaborative outpatient setting. This role is ideal for an experienced clinical leader who is passionate about mentoring staff, improving patient care, and driving operational excellence.

Monday through Friday schedule, 8:00 AM to 5:00 PM
Stable outpatient environment serving adult patients (18+)
Medicare-focused patient population
Bilingual English/Spanish candidates strongly preferred

General Duties / Responsibilities

• Lead the medical assistant team on a daily basis, providing a model of positive, compassionate care for our patients and service for our physicians

• Develop, mentor, and train the medical assistant team to continually improve performance and skill level

• Demonstrate excellent customer service skills, and provide timely resolution to patient concerns, as needed

• Ensure clinical operations protocols are patient-centered and mission-focused. 

• Continuously seek improvement and implement best practices

• Initiate and exercise independent judgment, decision-making and problem solving expertise

• Submit official annual performance evaluation on direct reports for approval and sign off by manager

• Track time through timecard corrections and approvals; monitor schedule adherence and work with management to ensure medical assistant schedules meet capacity and needs of the business

Supervisory Requirements

Directly oversees associate and lead level staff.  Carries out supervisory responsibilities in accordance with organization policies and applicable laws.  Responsibilities include training of employees; planning assigning and monitoring work; assisting in the rewarding and disciplining of assigned employees; addressing complaints and resolving problems as they pertain to all units as necessary.

Minimum Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and / or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Experience:

• Minimum (3) years' of supervisor, lead, related experience and / or training

• Minimum (5) years’ experience as a working medical assistant preferred

Education / Licensure:

• High school diploma or general education degree (GED)

Other:

• Bilingual English / Spanish highly preferred

• Experience working with Medicare Population

• Able to create a collaborative and supportive culture that fosters productivity and personal growth.

• Willing to engage in innovative problem solving;

• Cultivate an environment that encourages patient-centered care, high performance and collegiality;

• Be a change agent who is comfortable leading their team through change

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and / or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $49,486.00 - $74,228.00

Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].