- Type
- Full-time
- Department
- Construction
- Experience
- 3+ years
- Education
- Bachelor
- Closing date
- Today
- Source
- Vincere
Description
The Retails Sales Officer is Responsible for managing customer enquiries across walk-in, online, and telephone channels, converting leads into sales, achieving monthly targets, providing solution-based product recommendations, coordinating installers, and ensuring excellent customer service throughout the sales process. Located in Songea, Singida, Katoro and Bukoba.
Key Responsibilities:
- Achieve monthly sales targets with focus on Solution business.
- To handle walk-in customer enquiries.
- Manage installers within region – Engage and recruit.
- Help customers make selection by possessing excellent product knowledge and actively promoting solution selling.
- To follow up on leads received via all channels.
- To prepare proforma invoices.
- To follow up with open customer enquiries.
- To liaise with customer service on the keying in of orders and material readiness.
- To follow up with customers on payments.
- To inform customers when orders are ready for collection.
- Receive customer complaints and follow up with relevant departments till fully resolved.
- Participate in trade fares and exhibition.
- Participate in monthly and annual stock taking exercise.
- Ensure compliance to Service Centre SOP.
Qualifications and Competencies:
- Undergraduate degree in business management.
- Min 3 years’ experience.
- Good negotiation skills and decision making.
- Excellent customer service.
- Good communication and listening skills.
- Problem solving skills.
- Ability to work long hours as and when required.
Skills
ComplianceCustomer ServiceNegotiation
