- Location
- IND - Technical Center India, Chennai
- Type
- Full-time
- Department
- Human Resources
- Seniority
- Lead
- Source
- Workday
Description
Help shape the future of mobility.
Your Role
Role Definition
The Regional HR Shared Services Leader is accountable for the overall performance, quality, and scalability of regional HR operations. This includes ensuring centralized HR transactions, data management, and inquiry services are delivered efficiently, compliantly, and consistently across all sites.
The role sets the strategic direction for Shared Services and translates global HR policies and processes into strong regional execution. It drives digital enablement and continuous improvement while developing shared services talent and partnering with HR Strategy Partners and COEs to enhance employee and manager experiences.
Job Function: Human Resources
Job Family: HR Shared Services
Role Classification: HR Regional Delivery Leader
Responsibilities
- Lead and scale a regional shared services organization that delivers centralized HR transactions, data management, and inquiry resolution.
- Translate global HR policies, processes, and standards into effective, compliant regional execution.
- Define and manage service level agreements (SLAs), performance metrics, and quality standards for HR service delivery.
- Partner with HR Digital Solutions to drive automation, system optimization, and digital enablement of HR processes.
- Monitor dashboards and analytics to identify trends, risks, capacity issues, and opportunities for continuous improvement.
- Drive process standardization and simplification to reduce manual work and increase efficiency and consistency.
- Own regional service level performance, ensuring timely, accurate, and high-quality resolution of employee and manager inquiries across all HR topics.
- Establish governance and controls to maintain data accuracy, integrity, and consistency across all HR systems and databases.
- Ensure standardized documentation, workflows, and controls are in place for all HR transactions and lifecycle events.
- Manage regional demand and capacity planning to ensure appropriate staffing levels and service coverage.
- Partner with COEs and HR Strategy Partners to provide operational insights that improve policy design and program effectivenes
- Drive a customer-centric service culture that continuously improves employee and manager experience.
- Ensure audit readiness, internal controls, and risk mitigation across all HR operations.
Your Background
Required Skills
Core capabilities needed to perform this role effectively and consistently at the expected level.
Effective Communication
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Leverage HR Analytics
Ability to interpret and use workforce data, metrics, and trends to identify risks, inform decisions, and drive targeted actions that improve employee outcomes and business performance.
Risk & Compliance Management
Ability to manage audit readiness, regulatory compliance, and operational risk mitigation.
Strategic Business Partnership
Ability to partner with HR Business Partners, COEs, and business leaders to align HR service delivery with business priorities, provide operational insights, and influence workforce and performance outcomes.
Service Delivery
Expertise in defining, monitoring, and improving service levels, turnaround times, and quality standards.
Data Governance & Integrity
Strong capability to ensure accuracy, consistency, privacy, and compliance of employee data and HR systems.
Talent Development
Ability to build, develop, and retain high-performing shared services teams and future leaders.
Digital Enablement & Automation
Ability to leverage HR technology and digital solutions to streamline transactions and improve efficiency.
Escalation & Issue Resolution
Ability to manage complex, high-impact operational issues and make sound decisions under pressure.
Recommended Skills
Additional skills that are valuable for candidates to have but not required.
Global/Cross Cultural Experience
Experience supporting diverse, global, or multi-site populations and navigating cultural differences.
Financial Acumen
Understanding budgets, cost drivers, and ROI to align people's strategies with financial outcomes.
Lean/Six Sigma
Experience using structured methodologies to improve operational efficiency.
Advanced HR Analytics
Ability to move beyond reporting to predictive insights and performance optimization.
Vendor & Outsourcing Management
Ability to manage third-party providers and service partners effectively.
Why join Aptiv
- You grow at Aptiv.
Aptiv's winning culture is global by design. We bring together diverse perspectives, cultures, and business contexts to solve our customers' toughest challenges. In this environment, every individual can grow, lead, and make an impact, regardless of background, because inclusion fuels how we innovate and win.
You make an impact at Aptiv.
One of the strengths of humanity is our drive to progress, to improve, to achieve more tomorrow than we did yesterday. People need solutions they can trust when it matters most. At Aptiv, you are building those solutions every day.
You have support at Aptiv.
We ensure you have the resources and support you need to take care of your family, your physical health, and your mental health with a competitive benefits package.
Your Benefits at Aptiv:
- Higher Education Opportunities (UDACITY, UDEMY, COURSERA are available for your continuous growth and development);
- Life and accident insurance;
- Well Being Program that includes regular workshops and networking events;
- EAP Employee Assistance.
- Access to fitness clubs (T&C apply);
- Shift allowances are applicable. Will discuss during the interview process.
Meet the next generation Aptiv
At Aptiv, we deliver innovative solutions that people trust when it matters most.
Progress is never static. It is about reaching further, exploring new possibilities, and enabling mobility. Aptiv empowers customers to create solutions people rely on—advancing safety and autonomy in Automotive and Commercial Vehicles, enabling mission-critical performance in Aerospace & Defense, and powering intelligent systems across Energy, Enterprise, and Telecommunications. We also drive precision and efficiency in Industrials & Robotics and support life-critical innovation in Medical technologies.
Guided by our winning culture and values to Think & Act Like Owners, as One Team, and Play to Win, we turn commitment into results and achieve more together.
Join Us to Deliver Innovative Solutions That People Trust!
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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
