Director of Customer Success and Strategic Partnerships

About SafeBeat

At SafeBeat Rx (YC S21), we’re rethinking how cardiac patients are monitored. Our founder, a physician-engineer from Stanford, saw firsthand that many patients were still being monitored using decades-old technology and workflows—and decided to build a better, mobile-first alternative.

We’re building a digital health platform that combines FDA-cleared wearable technology with advanced ECG software to make cardiac monitoring more accessible, efficient, and patient-centered. Our technology supports extended cardiac monitoring and helps clinicians better manage patients receiving cardiac medications.

We’re a mission-driven team working at the intersection of medicine, engineering, and AI, with a focus on solving real problems for patients and the clinicians who care for them.

If you want to make a meaningful impact on the future of cardiac care, we’d love to hear from you. You’ll work closely with our founder and have the opportunity to play a meaningful role in shaping the company as we scale.

Strategic Partnerships & Business Development:

•  Identify, negotiate, and manage collaborations with MedTech leaders, hospital systems, device manufacturers, and key opinion leaders.
• Develop partnership frameworks that unlock new distribution channels and co-development opportunities.
• Fundraising & Investor Relations: Lead preparation of investor materials: pitch decks, financial models, due-diligence packs.
• Cultivate and maintain relationships with VCs, strategic investors, and grant agencies.

Clinical Operations Excellence:

• Oversee end-to-end clinical logistics: patient onboarding, liaising with physician offices, data coordination
• Streamline workflows at our diagnostic treatment facility alongside cardiac technicians

Key Responsibilities

• Drive partnership strategy and close high-value agreements to accelerate market adoption 
• Coordinate all fundraising activities and manage investor communications
• Liaise closely with the development team to align product roadmaps with clinical needs
• Lead customer post-sale implementation and integrations
• Lead recruitment and performance evaluation for operations and partnership roles
• Implement and manage patient SMS workflows that will be billed to insurances, ensuring timely patient outreach, consent capture, and integrations with SafeBeat application
• Develop and optimize the Chronic Care Management (CCM) care plan process including care-plan drafting, patient engagement messaging, and documentation tracking
• Oversee patient onboarding workflows, including device setup, training materials, consent processes, and initial monitoring configuration to ensure a smooth transition into our care programs

Requirements

• Advanced degree in Engineering, Science, or Business
• 3+ years of Technical/Industry experience including Operations and Business Leadership, and Forming Strategic Partnerships
• Exceptional technical/scientific writing and presentation skills for both academic and investor audiences 
• Strong analytical, negotiation, and project-management capabilities 
• Excellent organization, task management/follow-through, and closed-loop communication with the team
• Comfortable working evenings/weekends as needed to hit aggressive milestones

SafeBeat was named one of TechCrunch’s top YC Demo Day companies with unicorn potential. If you thrive at the intersection of strategy and execution, we want to hear from you.

Please send your CV and a brief note on your most impactful partnership.