D2C Bilingual Support Supervisor

Payjoy

2 days ago

Location: Sao Paulo
Workplace: Hybrid
Department: Operations
Experience: 3+ years
Source: Lever

Description

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The BR D2C Support Supervisor is responsible for leading and optimizing PayJoy's Direct-to-Consumer (D2C) customer support and telesales operations in Brazil. This role is accountable for delivering an outstanding customer experience while maximizing commercial performance through chat and voice channels.

The position oversees the day-to-day operation of local BPO partners, ensuring high service quality, operational efficiency, customer satisfaction, and conversion performance. Working closely with Marketing, QA, Training, and Product teams.

The ideal candidate combines strong people leadership, operational excellence, improves customer journeys and a commercial mindset, with proven experience managing e-commerce or telesales operations in fast-paced environments.

Skills

Machine LearningData ScienceExcelCompliance