Business Services Representative

Job Title: Business Services Representative

Reports to: Operations Manager

Location: Milwaukee, WI

Position Classification: Non-exempt

Wage: $21.00 - $25.00

This position requires travel.

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Your Impact

Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.

 

Primary Objectives of Position: The Business Services Representative is responsible for development and implementation of a marketing plan and for job development and training activities among employer organizations. Responsible for the implementation of policies and procedures.

Essential Job Functions:

• Manage the implementation of new Business Services programs and services
• Establish and maintain professional business relationships, through meeting and telephone contact, with local businesses to develop job orders and other employment arrangements.
• Make presentations to employers and program participants about employment opportunities and labor market information.
• Organize and coordinate local job fairs.
• Conduct employer follow-up to determine quality of services rendered and quality and quantity of referrals.
• Develop agreements with businesses for On-the-Job Training, Subsidized Employment, and Work Experience, and other programs as needed.
• Respond to and resolves local business needs through the provision of services available through the Job Center of Wisconsin network.
• Respond to the needs of the Center by providing quality job orders for the unique population of customers at each center.
• Direct, control, and supervise the work activity of business services staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management to meet overall company objectives. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, and that this position may require more than 40 hours per week.

Required Competencies: Customer/client focus, communication proficiency, presentation skills, teamwork orientation, planning/organizational skills, technical capacity

Qualifications:

Education: A Bachelor's Degree or equivalent experience.

Experience: Experience facilitating committee meetings; making presentations to and establishing relationships with a variety of associations, employer groups, etc., providing workforce related technical assistance to employers, conducting research; analyzing systems and making continuous improvement recommendations in order to meet or exceed established outcomes. Have worked with Reemployment and Employer Engagement measures along with developing worksites for Work Experience, Subsidized Employment and On the Job training contracts.

Skills/Abilities: Must possess strong computer skills including ASSET and Job Center of Wisconsin, with experience using word processing and spreadsheet software programs. The position requires excellent analytical, organizational, verbal and written skills. Must be able to read and understand performance reports.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.